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Customer Service Rep

Company: Ascent
Location: Broomfield
Posted on: October 13, 2019

Job Description:

?VMWJP00006938?Position: Customer Service Representative in Broomfield, COLength: 6+ MonthsRate: $18.00/hr?Job Description:A driven, detail-oriented individual with strong communication skills is desired for a position in front-end non-technical support for the client?s internal and external customers.?This position is responsible for:

  • Monitoring and triaging phone queues
  • Working with Support Center managers to ensure resources are available to answer phones
  • Some scheduling
  • Maintain queue adherence
  • Handle queue exceptions
  • Reassignment of SRs in Default Queue(s)
  • Harvest calls at threshold
  • Commit monitoring / SR reassignment
  • Ownership of applicable metrics (Adherence %, Call Abandons/ATA, SEV1 / SEV2-4 ITR)
  • Other duties as needed
  • Create, research and update service requests.
  • Route service requests to appropriate product support teams. Interface with Global support teams and Field personnel.
  • Implement escalation procedures as requiredRequirements:
    • Detail oriented, great communication (Verbal/written)
    • 2+ yrs customer service
    • flexible/willingness to help
    • Knowledge of Outlook (Slack, Skype)
    • Driven??

      Company Description:

      About Ascent:Ascent is a leading national technology consulting and professional services firm that focuses on tactical and strategic consulting. Ascent---s fundamental business is providing staffing services to Large Enterprise clients in our core market verticals: Financial Services, Healthcare, and Life Sciences. We focus the majority of our efforts in Staff Augmentation support of Large Enterprise Clients who utilize a Vendor Management System. Ascent works as both a reliable supplier in support of programs, as well as a Strategic Advisor in support of enterprise efforts to establish best in class preferred vendor programs. Ascent was ranked in the 2007 and 2008 Inc. 500 and recognized specifically for its innovative work in staff augmentation support of Large Enterprise preferred vendor accounts.If you are ready to propel your career to new heights--- read on. We are looking for talented and dedicated colleagues to join our phenomenal team. At Ascent, we have created an environment where culture, commitment and opportunity converge to yield a truly unique place to work. We know that every employee has something important to say and that every employee is integral to our success. Where else can you walk over to a founder and talk about your ideas to help build our business and have that idea implemented in 48 hours? More importantly, we do everything we can to make sure our employees not only have great jobs, but great lives.

Keywords: Ascent, Broomfield , Customer Service Rep, Sales , Broomfield, Colorado

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