BroomfieldRecruiter Since 2001
the smart solution for Broomfield jobs

Customer Service Representative / HME Support Rep.

Company: Mommy Jobs Online
Location: Broomfield
Posted on: August 15, 2019

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking HME Support Representatives to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLROXANNA when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Broomfield , Customer Service Representative / HME Support Rep., Sales , Broomfield, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Virtual Support Agent - $15/hr
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home See the world from the comfort of your home office Meaningful interactions with individuals who appreciate your help (more...)
Company: Mommy Jobs Online
Location: Aurora
Posted on: 08/24/2019

Independent Contractor Customer Service Agents
Description: Independent Contractor Customer Service Agents We provide call center services for numerous other companies and organizations. Our Independent Contractor Agents have taken customer service, sales, and (more...)
Company: MJOL Staffing
Location: Cheyenne
Posted on: 08/24/2019

Position: Work at Home Sales Broker
Description: Description: Now Interviewing Begin an exciting career with our Health Wellness organization. Our health
Company: AmeriPlan USA Health and Dental
Location: Aurora
Posted on: 08/24/2019


Retail Sales Representative Full Time
Description: Retail Sales Representative Full Time At our Company has the perfect opportunity for a candidate that looks forward to representing top brands. We are seeking a dynamic full-time Retail Sales Representative (more...)
Company: Advantage Solutions
Location: Colorado Springs
Posted on: 08/24/2019

Real Estate Sales Agent
Description: We are seeking overachievers Come build an empire within our, progressive real estate team. We are inMotion Group Properties. br br Right now, we have plenty of leads coming to us each month with (more...)
Company: inMotion Group Properties
Location: Aurora
Posted on: 08/24/2019

Coldwell Banker is hiring Licensed Real Estate Agents!
Description: Licensed Real Estate Sales Agent br br br br Coldwell Banker NRT is seeking both new and experienced real estate agents who are looking to boost their career up a notch. We offer innovative
Company: Coldwell Banker
Location: Colorado Springs
Posted on: 08/24/2019

Sales and Commercial Associate
Description: Sales and Commercial Associate Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with (more...)
Company: Manpower Group Solutions
Location: Aurora
Posted on: 08/24/2019

Retail Sales Professional - Aurora, CO
Description: Business Unit: Military Experience Welcome br Benefits for New Hires start Day 1.Job Summary: br Responsible for assisting and consulting with customers on our products and services by utilizing (more...)
Company: Comcast
Location: Aurora
Posted on: 08/24/2019

Sales Representative
Description: br br American Dream Home Improvement, Inc. br br Sales Representative Restoration Specialist br br HIGH INCOME UNLIMITED EARNING POTENTIAL br br br Are you seeking high income (more...)
Company: American Dream Home Improvement, Inc.
Location: Colorado Springs
Posted on: 08/24/2019

Outside Sales Representative
Description: American Dream Home Improvement, Inc. br br Sales Representative Restoration Specialist br br HIGH INCOME UNLIMITED EARNING POTENTIAL br br Are you seeking high income or unlimited earning (more...)
Company: ADHI
Location: Aurora
Posted on: 08/24/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Broomfield RSS job feeds