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Customer Service Representative

Company: WSP
Location: Broomfield
Posted on: November 12, 2021

Job Description:

Customer Service Representative Who We Are At WSP, we are driven by inspiring future-ready pioneers to innovate. We're looking to grow our teams with people who are ready to collaborate in building communities and expanding our skylines. To do this, we hire candidates of all backgrounds. That's why here at WSP, inclusion, diversity, equity and belonging are core principles. Anything is within our reach and yours as a WSP employee. Come join us and help shape the future! This Opportunity WSP is seeking a full time Customer Service Representative. Position reports to the Northwest Parkway Mainline Plaza which is located at approximately 164th and Lowell Blvd in Broomfield, CO. (This is not a remote opportunity.) Schedule: Monday - Friday 8:00 a.m. - 5:00 p.m Compensation and Benefits: WSP provides a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on a providing health and financial stability throughout the employee"s career. Expected Salary: $18.02 per hour. Bilingual rate is $18.56 per hour. This position is eligible for a $600.00 sign on bonus WSP USA is providing the compensation range and general description of other compensation and benefits that the company in good faith believes it might pay and/or offer for this position based on the successful applicant"s education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant"s sex or other status protected by local, state, or federal law. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job. Supervisor may assign other duties. Your Impact The Call Center Customer Service Representative (CSR) will be responsible for handling customer inquiries into the Service Center. Position requires excellent organizational skills, attention to detail and ability to interface effectively with external and internal customers. Excellent written and oral communication skills preferred. CSR may be reassigned on a long term or temporary basis to other shifts, or other schedules, to balance manpower or meet the needs of the company. * Inbound Customer Service phone calls and assisting walk-up customers when needed. * Respond to Customer Email, letters, and faxes * Process Checks * Reviews license plate images which consists of entering correct license plate, verifying correct vehicle information and DMV information. * Process customer requests for new GO-PASS accounts. * Additional projects assigned by the Customer Service Lead * Help ensure phone coverage is always maintained from 8:00 a.m. - 5:00 p.m., Monday through Friday in the call center. * Meet or exceed performance criteria for Call Center Customer Service Representative * Due to the demands of this position, outstanding attendance is required. Who You Are Required Qualifications * Must be proficient with CSC and VPC systems, Windows 95/XP, and experienced with Word, Excel and Access * Must pass a Background Check and Pre-employment Drug Screen * Must pass Skills Assessment tests * Must use keyboard and mouse * Must know or quickly learn to read e-mail and respond as needed * Must use and navigate Windows interface on monitor * Must quickly learn user end of Automated Call Distribution phone system * Must know or quickly learn the GO-PASS back office system thoroughly * Must know or quickly learn the TCS Customer Service System * Ability to adhere to strict attendance requirements * Ability to achieve and maintain departmental performance standards * Excellent written and oral communication skills * Strong problem-solving skills Preferred Qualifications * Bilingual skills (English/Spanish) Physical Requirements * Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds; occasional lifting, carrying, walking and standing; frequent hand/eye coordination to operate computer keyboard and office equipment; vision for reading, recording and interpreting information; frequent speech communication, hearing and listening to maintain communication; daily use of computer keyboard, standard office equipment and telephone. Additional Requirements * To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. * Successful applicant must be able to provide proof of vaccination against COVID-19 prior to their start date or prior to December 8, 2021, whichever is later, or be granted an exemption based on a disability or sincerely held religious belief. If you cannot receive the vaccine because of a disability or a sincerely-held religious belief, you may submit an accommodation request to WSP's Equal Employment Opportunity Office. Learn more about the COVID-19 vaccination here - https://www.cdc.gov/coronavirus/2019-ncov/vaccines/index.html. Additional Details * Required Education: High School Diploma / GED * Minimum Years Experience: 0-2 years * Travel Required: N/A - No travel required * Job Status: Regular * Employee Type: Full * Primary Location: BROOMFIELD - NORTHWEST PKWY * All locations: US-CO-Broomfield About WSP USA WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 12,000 employees in over 200 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com WSP provides a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on a providing health and financial stability throughout the employee's career. At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started? WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status. The selected candidate must be authorized to work in the United States. Back Share * * * * * Apply Now

Keywords: WSP, Broomfield , Customer Service Representative, Sales , Broomfield, Colorado

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