BroomfieldRecruiter Since 2001
the smart solution for Broomfield jobs

Service Desk Agent I

Company: SAIC
Location: Broomfield
Posted on: February 16, 2021

Job Description:

Job ID:
212239
Location:
BROOMFIELD
,
CO
,
US
Date Posted: 2021-02-12Category: Information TechnologySubcategory: Technical SupportSchedule: Full-timeShift: Day JobTravel: NoMinimum Clearance Required: Interim SecretClearance Level Must Be Able to Obtain: SecretPotential for Remote Work: No
Description SAIC has Service Desk Agent Level 1 openings in Broomfield, CO.

The Enterprise Service Desk (ESD) Specialist is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints 24/7/365. Provide prompt, courteous, and high-quality end user support services to the approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).

Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of USACE's internal infrastructure as well as applications and systems owned by USACE. Ensure accurate triage, categorization, documentation, prioritization, escalating, routing, tracking, monitoring, transfers, and data integrity of all applicable tickets. Ensure consistent incident, change, and problem life cycle processing. Interface with end users via telephone calls, chat, remote desktop, automated requests, electronic mail, and other means. Interact with NOSC, software systems engineering, and/or applications development teams to restore service and/or identify and correct core problem. Tickets that require technical support or root cause determination that exceeds Tier 1/2 support capabilities are escalated to higher level support teams for expedient resolution. Update and maintain a knowledge base for investigating, diagnosing, and resolving Tier 1/2 incidents. Monitor and track the status of all submitted incidents, problems, and changes, including cases where they are escalated to higher levels of support.
Qualifications AA Degree in related discipline; Or, High School and up to two (2) years of related experience with certification.

SECURITY+ certification required within 3 months of job acceptance.

Secret Clearance or Interim Secret necessary prior to starting

Target salary range: $35,001 - $45,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Keywords: SAIC, Broomfield , Service Desk Agent I, Sales , Broomfield, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Customer Service/Sales
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn (more...)
Company: The Home Depot
Location: Climax
Posted on: 02/25/2021

Licensed Health Insurance Agent - Seize SEP With Us, Inbound Leads
Description: Job Description This role requires the candidate to currently have a Residential
Company: ASSURANCE Independent Agents
Location: Denver
Posted on: 02/25/2021

Customer Service/Sales
Description: Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products (more...)
Company: The Home Depot
Location: Nunn
Posted on: 02/25/2021


Customer Service/Sales
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn (more...)
Company: The Home Depot
Location: Denver
Posted on: 02/25/2021

Remote Medicare Sales Agent
Description: e-TeleQuote : Where Your Passion Meets PurposeAre you Passionate about helping others Is selling Health Insurance your Passion e-TeleQuote helps to give your Passion a Purpose.We are hiring Licensed Insurance (more...)
Company: E Telequote Insurance
Location: Denver
Posted on: 02/25/2021

Customer Service/Sales
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn (more...)
Company: The Home Depot
Location: Fountain
Posted on: 02/25/2021

Outside sales - Route Sales - Mac Tools - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join (more...)
Company: Mac Tools
Location: Ramah
Posted on: 02/25/2021

Sales Professional - Computer, Hardware, Software, and Cloud Data Center Sales
Description: GHA Technologies, Inc. has become the 1 mission critical supplier in America and is now ranked 69 on the 2018 CRN Solution Provider 500 and 15 2018 CRN Fast Growth 150 List. Microsoft has named GHA (more...)
Company: GHA Technologies
Location: Denver
Posted on: 02/25/2021

Short term opportunity for up to $100 in a shift - Quick Cash
Description: Hello and Happy Holidays br br We have an opportunity that is ONLY available for 1 night in January. br br We
Company:
Location: Denver
Posted on: 02/25/2021

3D Design Specialist - up to $42,000
Description: Are you looking to put your expertise in 3D Design to use br br An established firm in Brighton is looking to hire CAD designer for their extremely close knit team. If you excel at critical thinking (more...)
Company:
Location: Brighton
Posted on: 02/25/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Broomfield RSS job feeds