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Salesforce Business Analyst & Administrator

Company: ZOLL Data Management
Location: Broomfield
Posted on: August 11, 2019

Job Description:

ZOLL Data is a leading health technology company servicing the needs of medics, firefighters, and other lifesavers. We are a market leader in SaaS, enterprise, and mobile software solutions for the EMS and Fire industry, with applications focused on dispatch, billing, patient care and field data collection. Our vision is to improve lives through transformational people and products.
Perks & Benefits: In addition to a great company culture, we provide a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. We have stocked kitchens, free daily organic fruit delivery, on-site fitness center, on-site cafe, dry cleaning service and much more! Our full benefits package includes 401(k), medical, dental, vision, life, AD&D, flex spending accounts, STD/LTD and tuition reimbursement.
***This is NOT a remote position. Local candidates preferred.
We are looking for a Salesforce Business Analyst & Administrator to support and drive the initiatives under the direction of the Director of Sales Operations. Duties include analysis and automation of complex business processes, performance of basic administrative and maintenance functions, data integrity / cleanup, preparation of training or other documentation and providing Tier I & II level support to Data end users. Areas of focus span the Sales, Marketing, Product Management, Customer Success Organization (including Onboarding & Support), Engineering, and Finance departments within the data division of ZOLL. This position will also interact heavily with the other members of the corporate Salesforce Admin Team including the Lead Salesforce Project Manager based at ZOLL's Headquarters in Chelmsford, MA. Responsibilities:

  • Engage with business stakeholders to gather and analyze business requirements, propose solutions that leverage Salesforce functionality, build a plan that includes resource and time estimates, implement in sandbox, validate against requirements, and deploy in production.
  • Work with Director Sales Operations and Data Division business unit leaders to develop and maintain analytics through report and dashboards
  • Manage and deploy new projects (through internal development or 3rd party integration)
  • Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, custom workflows, notifications, approval processes, Process Builder and Visual Workflow
  • Maintain user roles and profiles, security settings, access settings (User Profiles, Role Hierarchy, Sharing Rules and Security)
  • Manage & Maintain ZOLL Data Customer Community including client access management
  • Account/Contact/Opportunity de-duplication/merging
  • Develop and/or maintain training documentation and materials
  • Participate in or conduct training of ZOLL staff throughout the Data Management division, including the International Data team.

    Required Skills:

    • BA or BS Degree (or equivalent experience) preferred
    • 2+ years administering a Salesforce environment, or a Trailhead portfolio that demonstrates a broad base of Salesforce knowledge
    • Strong written and verbal business communication skills
    • A mind that thinks beyond the tactical activity to see the business impact of the work you do
    • Intensely curious mind that seeks to understand the "why" - then immediately begins to design the "how"
    • Ability to apply business practices and acumen to internal customer requests to validate alignment with company goals
    • Familiar with relational database concepts
    • Strong technical aptitude and problem-solving approach
    • Strong customer service skills
    • Ability to use research to resolve issues and escalate issues as needed
    • Ability to develop test scripts and execute testing scenarios
    • Ability to work both independently and collaboratively to achieve team success
    • Ability to occasionally travel as needed (10% or less)

      Desired Skills:

      • Experience with Salesforce CPQ, Data Loader, Demand Tools, and Apps/Installed Packages
      • Exposure/Experience with other Salesforce Apps/Installed Packages such as: DocuSign, Conga Solutions, HubSpot, TaskRay, Mulesoft, Zuora Subscription Billing
      • Experience with APIs / Software integrations

        ZOLL appreciates and values diversity! We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, gender identity, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Keywords: ZOLL Data Management, Broomfield , Salesforce Business Analyst & Administrator, Professions , Broomfield, Colorado

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