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Service Desk Technician - Broomfield

Company: TransAmerica Technology Services
Location: Broomfield
Posted on: May 17, 2019

Job Description:

TransAmerica, a premier IT consulting and technical staffing company is looking to add a Service Desk Help Desk technician to our team This is a long term, contract for hire opportunity located in Broomfield, CO. Job Description Join a team that provides first line technical support for local and remote users, resolving technical problems and answering queries through various channels such as telephone, chat, email, and tickets submitted online. Position duties Identifies, diagnoses isolates, and resolves problems with hardware, software, network, and systemapplications utilizing technical skills, historical database records, and knowledgebase documentation. Supporting commercial (COTS) software, customer specific applications, internet browsers, desktops, laptops, mobile devices and more. May route tickets to product line specialists, application, or system support specialists, requiring clearly documented descriptions of customers request and any troubleshooting performed. Maintains and updates records in Incident Management system. This is a shift work position in a 24x7x365 environment requiring flexibility in work hours. Required EducationSkills Minimum 1 year of technical support experience in a call center environment Proven hardwaresoftware troubleshooting experience Experience supporting Microsoft Office and Windows OS in an enterprise environment Experience with account administration and password resets in a Microsoft Active Directory environment High school diploma or GED Must be a US Citizen and possess a US Public Trust clearance, Secret (or higher) clearance, or be able to obtain a Public Trust clearance.

Keywords: TransAmerica Technology Services, Broomfield , Service Desk Technician - Broomfield, Professions , Broomfield, Colorado

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