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Jr Operations Technician - entry level

Company: CenturyLink
Location: Broomfield
Posted on: May 15, 2019

Job Description:

Employer (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. Employer offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Job Summary
Employer is hiring talented tech-savvy professionals interested in the Operations Technical Academy as an Operations Technician. We are seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and an interest in a customer-focused technical support role. You will participate in a robust training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy individuals in the areas of network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices. This customer facing position is responsible for the creation of repair tickets and providing initial triage of customer reported service issues. The purpose of this position is to interact directly with customers and customer vendors (via phone, email, and ticket logs), as well as with other internal Employer teams. This position has direct impact on defining the initial customer experience, including timeliness of initial ticket creation, effective communication with the customer, and ticket resolution. Job Description
Answer any incoming calls within 30 seconds Perform initial triage and troubleshooting as required Status customers on the progress of service restoral, and close tickets upon Customer confirmation Respond to customer requests in a helpful, professional manner Communicate politely and professionally Communicate customer requests for escalation to appropriate work groups/individuals, and follow up on those escalations Escalate roadblocks to obtain a positive response Adherence to shift schedules Maintain compliance to Century Link processes and procedures, and Unifying Principles Qualifications
Customer Focused Self-Driven Excellent Communication Skills Thrive in fast-paced environment High School diploma or equivalent required Associates degree or equivalent preferred jr entry level operations customer service network technician broomfield denver co jr entry level operations customer service network technician broomfield denver co jr entry level operations customer service network technician broomfield denver co jr entry level operations customer service network technician broomfield denver co Education
High School Diploma or Equivalent Location: US-Colorado-Broomfield Requisition #: 212362 This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Broomfield , Jr Operations Technician - entry level, Professions , Broomfield, Colorado

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