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IT Operations Technician

Company: eTeam Inc.
Location: Broomfield
Posted on: March 20, 2023

Job Description:

Pay Range: $47 - $50/hr on W2.

Job Description:

  • Strong working knowledge and experience on Metro Ethernet and IP communications (IPv4, IPv6, routing protocols).
  • Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc.). Proactively monitor and respond to and resolve network alarms.
  • Perform circuit and equipment/network restoration, recognize potential jeopardy conditions, and notify management and Program Office with risk potential and impact assessments.
  • Management of circuits (T1 ? 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro, and international optical networks.
  • Analyze network troubles, assess performance data and develop design optimization plans accordingly.
  • Interface with fiber vendors, telecom providers and other entities on complex technical matters.
  • Participate in scheduled customer calls as a SME to help them activate their services.
  • The tech is responsible for providing "one call resolution" to customer reported installations.
  • The tech works with customers, local carriers, transport repair organizations as well as other Client work groups.
  • Perform trouble isolation for customers during the initial activation. Perform trouble isolation for customers during the initial activation.
  • Engage other technical assistance teams to assist with trouble resolution and activation of circuits.
  • Understand BGP, EBGP, OSPF, MPLS, static routing, and have a basic understanding of LAN and WAN technology. Works with software and hardware tools to remotely identify and diagnose WANproblems.
  • Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services.
  • Has ability to understand and isolate physical layer problems. Applies excellent customer service.
  • Understand and apply standard trouble shooting techniques. Demonstrate proficiency with trouble ticketing application as well as other internal tools. Ability to work off hours.
  • Associate degree or 1+ year of related work experience. Knowledge of TCP / IP. Knowledge of routing protocols. Knowledge of VPN principles.
  • Experience with basic commands in Cisco, Juniper and Adtran routers. Understanding of DNS.
  • 1+ year of technical experience on a Adtran, Juniper or Cisco routers. CCNA/CCNP preferred. Hours may vary depending on the needs of the business. 3+ years of experience.

Keywords: eTeam Inc., Broomfield , IT Operations Technician, Professions , Broomfield, Colorado

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