Help Desk Technician

Company: Akkodis
Location: Broomfield
Posted on: May 16, 2022

Job Description:

Entry level Helpdesk Support opportunity - seeking individuals that are interested in breaking into the Information Technology field!
AGENCY: U.S. ArmyPOSITION: Helpdesk Support Specialist 1LOCATION: Broomfield, COCLEARANCE: Ability to obtain a Secret Clearance (we will sponsor)CERTIFICATION: MUST have Security+ and ITIL V3 Foundations within 30 days of start date.ADDITIONAL NOTES: must be able to work any shift. Weekends included. This work is 7x24x365
REQUIRED SKILLS:Comprehensive knowledge in the use of personal computers.Proven ability in the use of all pertinent software applications.Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports.Must demonstrate customer service, leadership and team skills.Experience in desktop and networking support, IT concepts and help desk software. Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software. Must be able to think logically and act decisively in critical situations.Ability to distinguish between different types of issue and select the correct source for solution.Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool.Works on assignments that are semi-routine in nature.Interacts daily with supervisor, peer groups, and customers.Interaction normally involves exchange or presentation of factual information.

Keywords: Akkodis, Broomfield , Help Desk Technician, Professions , Broomfield, Colorado