Help Desk Technician
Company: Akkodis
Location: Broomfield
Posted on: May 16, 2022
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Job Description:
Entry level Helpdesk Support opportunity - seeking individuals
that are interested in breaking into the Information Technology
field!
AGENCY: U.S. ArmyPOSITION: Helpdesk Support Specialist 1LOCATION:
Broomfield, COCLEARANCE: Ability to obtain a Secret Clearance (we
will sponsor)CERTIFICATION: MUST have Security+ and ITIL V3
Foundations within 30 days of start date.ADDITIONAL NOTES: must be
able to work any shift. Weekends included. This work is
7x24x365
REQUIRED SKILLS:Comprehensive knowledge in the use of personal
computers.Proven ability in the use of all pertinent software
applications.Ability to communicate moderately complex or technical
information, ideas and results effectively in both oral and written
form; compose correspondence and reports.Must demonstrate customer
service, leadership and team skills.Experience in desktop and
networking support, IT concepts and help desk software. Proficient
with MS Windows and Office, VPN / Remote access, and anti-virus
software. Must be able to think logically and act decisively in
critical situations.Ability to distinguish between different types
of issue and select the correct source for solution.Provide first
line technical support to computer customers with questions
regarding account administration, distribution of software and
documentation, system and network status, and incident entry via
incident management tool.Works on assignments that are semi-routine
in nature.Interacts daily with supervisor, peer groups, and
customers.Interaction normally involves exchange or presentation of
factual information.
Keywords: Akkodis, Broomfield , Help Desk Technician, Professions , Broomfield, Colorado
Click
here to apply!
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