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SR PROCESS ANALYST

Company: Lumen
Location: Broomfield
Posted on: January 15, 2022

Job Description:

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen 's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role The Sr. Process Analyst is responsible for process design for engineering -service requests while looking for opportunities to decrease operational costs and cycle times while increasing revenue.

The Main Responsibilities Facilitates complex, technical organizational process and quality improvement activities.
Identifies, analyzes, develops, documents, and leads process improvements.
Identifies process improvement training needs and facilitates training deployment.
Consults with middle/senior level management on process management and improvement.
Identifies and makes recommendations for process improvements.
Provides strong support for the overall management of the reported business unit's quality tools and techniques.
May be assisted by a team of less experienced process/quality analysts.
Creates and maintains decks for leadership.
Ability to use data to provide root cause analysis or summaries and provide recommendations for improvement to leadership .
What We Look For in a Candidate Verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.
Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis. - Proven collaborative skills in reaching a team approach to accomplishing work.
Ability to organize and prioritize multiple tasks and meet deadlines.
Proven ability to work in a customer service-oriented organization.
Experience using Computer Systems and Windows based applications including word processing, spreadsheet, and workflow and database software.
Excellent negotiating and persuasive skills. -Must possess recent experience in coaching and leading employees to meet the needs of our customers.
Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
Demonstrates high personal work standards. -Embraces change, inspires trust, communicates in all directions and a continuous learner. -Must have extremely strong MS Office and Teams skills, including Visio. -End user experience with Sharepoint and Salesforce a plus.
Preferred:
Experience in Accounting, Audit and/or Finance a plus. -Systems Business analysis experience.
Other Job Requirements: -Must be able to prioritize multiple projects and perform under pressure. -Must negotiate timeframes for completion and meet critical deadlines. -Must be willing and able to work with other coworkers to complete job assignments.
What to Expect Next Requisition #: 269793
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. -Job-related concerns noted in the background screen may disqualify you from the new position or -your current role. -Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, -protected statuses -). -We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. -Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range Salary Min : 57600
Salary Max : 128400
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Range Salary Min : 57600
Salary Max : 128400
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Keywords: Lumen, Broomfield , SR PROCESS ANALYST, Professions , Broomfield, Colorado

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