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Deskside Technician II

Company: Horizontal Talent
Location: Broomfield
Posted on: February 19, 2021

Job Description:

What You'll Do

  • Respond to customer requests for assistance with computer software/hardware.
  • Provide troubleshooting for software, installation of software.
  • Troubleshoot networking issues - LAN and Wireless
  • Operate company owned vehicles as required.
  • Maintain valid driver's license and good motor vehicle record.
  • Troubleshoot network and voice-related issues, repair personal computer and peripheral equipment problems to the board, device, or component levels as appropriate.
  • Receiving equipment and conducting inventory.
  • Trouble-shoot and repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
  • Perform other duties as necessary.
  • Maintain a regular and predictable work schedule.
  • Establish and maintain effective working relationships within the department, the SBU/SSU and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
  • Perform other duties as necessary.

    What You'll Need
    • High School diploma or equivalent plus 6 years or more related experience or a related 2-year technical degree and 4 years or more related experience.
    • Each higher-level related degree, i.e., Bachelor's or Master's, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
    • Good customer service skills.
    • Good communication skills.
    • Intermediate knowledge of PC software and networking: classes and/or experience.
    • Intermediate understanding of Desktop/Laptop PC Hardware and components.
    • Intermediate to Advanced understanding of Windows 7 and 10 desktop operating systems.
    • Advanced understanding of Windows Office 365 Pro Plus suite.
    • Ability to support Apple iPhones.
    • Experience with Service Now or other trouble ticketing tools.
    • Ability to prioritize, organize and coordinate simultaneous tasks/projects.
    • Ability to perform job functions with little direct supervision.
      Working Conditions
      • Work is performed in an office environment.
      • Travel and local commute between company campuses and other possible non-company locations may be required.

        Future Clearance Required

        A current DoD clearance and/or SCI access with Polygraph is not required to be eligible for this position, however applicant must be willing and eligible for submission within 60-90 days after an offer is accepted and must be able to maintain the applicable clearance/access. By applying to this position, you are agreeing to complete a National Security Clearance Pre-Screen Questionnaire to evaluate your general ability to obtain the required security clearance or government customer access associated with this position.

        Us Citizenship Is Required

        Compensation: HIRING SALARY RANGE: $23.56 - $31.73 per hour (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

        #HIGH

Keywords: Horizontal Talent, Broomfield , Deskside Technician II, Professions , Broomfield, Colorado

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