BroomfieldRecruiter Since 2001
the smart solution for Broomfield jobs

Service Desk Technician

Company: SAIC Corporation
Location: Broomfield
Posted on: January 12, 2021

Job Description:

Description SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO. Job Description For information about SAIC---s benefits, please visit https://jobs.saic.com/pages/employee-benefits --- This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests. --- The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software. RESPONSIBILITIES: --- Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests --- Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issues --- Support commercial and customer specific applications and software --- Support operating system and internet browser issues --- Support desktops, laptops, mobile devices, printers, scanners and other hardware --- Support wired and wireless network connections --- Support network infrastructure issues affecting end users --- Assist with password resets and account unlocks --- Assist with set up, installation, and configuration of hardware and software --- Diagnose, isolate, and resolve issues with network connectivity --- Create, edit, and update documentation, instructions, and knowledgebase articles --- Utilize an incident tracking system to create, work, and resolve tickets --- Clearly document description of issue and troubleshooting work done for escalation, review, and audit purposes --- Effectively determine when to escalate issues to specialist teams --- Provide excellent customer service to the end user --- Communicate with supervisors, peers, and end users to effectively solve issues --- Follow all company and department policies and procedures --- Additional responsibilities may vary depending on the contract and position Qualifications REQUIRED SKILLS/EXPERIENCE: --- Must have a High school diploma or equivalent and 2-3 years of relevant work experience. --- Must be a U.S. Citizen and be able to obtain a Public Trust clearance --- Must have at least one year of experience in a Support desk environment but would prefer 2 years experience --- Proven hardware/software troubleshooting experience --- Proven experience providing effective and professional communication --- Proven ability addressing technical issues via telephone, email, and chat --- Demonstrated commitment to providing excellent customer service --- Experience with common software and operating systems --- Knowledge of IT support Best Practices --- Ability to work independently and within a team environment --- Ability to follow procedures under stressful conditions --- Availability to work flexible hours in a 24x7x365 environment Overview SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Keywords: SAIC Corporation, Broomfield , Service Desk Technician, Professions , Broomfield, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Amazon Warehouse Worker - Overnight Shifts Available
Description: Schedule: Part-Time, Full-Time br br Salary Shifts: br Overnight, Early Morning, Day, Evening, Weekend br br Location br Aurora, CO br br Hourly pay rate: Earn 15.00/hr - 17.40/hr (more...)
Company: Amazon Workforce Staffing
Location: Littleton
Posted on: 01/24/2021

Dealership Auto Technician
Description: 6010 - Parker - 18220 Ponderosa Dr, Parker, Colorado, 80134CarMax, the way your career should be -Tune up your skills in vehicle repair and build a great careerIf you want to learn how to repair and recondition (more...)
Company: CarMax
Location: Parker
Posted on: 01/24/2021

Best Companies for Owner Operators Near You
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve br Available Trucking Jobs: br
Company: Live Trucking
Location: Parker
Posted on: 01/24/2021


Local CDL Class A or B Driver Home Daily
Description: br br br Local CDL Class A or B Driver Home Daily br Call 877 528-1420 to speak with a recruiter today br br Who We Are: br Elite Roofing Supply is a privately owned, independent distributor (more...)
Company: Elite Roofing Supply
Location: Parker
Posted on: 01/24/2021

Owner Operators - Local, Regional & OTR Positions Available
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve br Available Trucking Jobs: br
Company: Live Trucking
Location: Littleton
Posted on: 01/24/2021

CDL A Drivers Apply Today!
Description: What are you waiting for There s never been a better time to join us 10,000 Chemical OTR Driver Sign-On Bonus In a time full of uncertainty, Groendyke Transport is offering stable opportunities for (more...)
Company: Groendyke Transport
Location: Parker
Posted on: 01/24/2021

Best Trucking Jobs for Owner Operators
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve br Available Trucking Jobs: br
Company: Live Trucking
Location: Littleton
Posted on: 01/24/2021

CDL-A Lease Purchase Truck Driver - $1.00-MILE BASE PAY!
Description: Call Today to Learn More About Our NO CASH DOWN Lease Purchase Program for Solos John Christner Trucking is moving critical fresh food loads to restock shelves and need hard working professionals like (more...)
Company: John Christner Trucking
Location: Littleton
Posted on: 01/24/2021

Top 10 Best Trucking Companies for Owner Operators
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve br Available Trucking Jobs: br
Company: Live Trucking
Location: Parker
Posted on: 01/24/2021

Car Electronics Installer
Description: Job Locations: US-CO-LITTLETON Mission:At Car Toys, we're always on the lookout for Car Electronics Installers to join our team Founded in 1987, Car Toys is the largest independent multi-channel specialty (more...)
Company: Car Toys
Location: Littleton
Posted on: 01/24/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Broomfield RSS job feeds