Service Desk Technician
Company: SAIC Corporation
Location: Broomfield
Posted on: January 12, 2021
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Job Description:
Description SAIC is hiring a Service Desk Agent to support HHS
in Broomfield, CO. Job Description For information about SAIC---s
benefits, please visit
https://jobs.saic.com/pages/employee-benefits --- This job is the
front line of contact for support with various technical issues and
questions; supporting users via various channels such as telephone
calls, chat, email, and online requests. --- The employee
performing this job is required to communicate with the end user to
diagnose, understand, isolate, and resolve a variety of issues
dealing with hardware, connectivity, network infrastructure,
computer systems, as well as proprietary and commercially available
software. RESPONSIBILITIES: --- Provide front line technical
support to local and remote users via calls, chat, email, and
online support and service requests --- Utilize technical skills,
historical records, knowledgebase, and other available tools to
analyze and diagnose customer issues --- Support commercial and
customer specific applications and software --- Support operating
system and internet browser issues --- Support desktops, laptops,
mobile devices, printers, scanners and other hardware --- Support
wired and wireless network connections --- Support network
infrastructure issues affecting end users --- Assist with password
resets and account unlocks --- Assist with set up, installation,
and configuration of hardware and software --- Diagnose, isolate,
and resolve issues with network connectivity --- Create, edit, and
update documentation, instructions, and knowledgebase articles ---
Utilize an incident tracking system to create, work, and resolve
tickets --- Clearly document description of issue and
troubleshooting work done for escalation, review, and audit
purposes --- Effectively determine when to escalate issues to
specialist teams --- Provide excellent customer service to the end
user --- Communicate with supervisors, peers, and end users to
effectively solve issues --- Follow all company and department
policies and procedures --- Additional responsibilities may vary
depending on the contract and position Qualifications REQUIRED
SKILLS/EXPERIENCE: --- Must have a High school diploma or
equivalent and 2-3 years of relevant work experience. --- Must be a
U.S. Citizen and be able to obtain a Public Trust clearance ---
Must have at least one year of experience in a Support desk
environment but would prefer 2 years experience --- Proven
hardware/software troubleshooting experience --- Proven experience
providing effective and professional communication --- Proven
ability addressing technical issues via telephone, email, and chat
--- Demonstrated commitment to providing excellent customer service
--- Experience with common software and operating systems ---
Knowledge of IT support Best Practices --- Ability to work
independently and within a team environment --- Ability to follow
procedures under stressful conditions --- Availability to work
flexible hours in a 24x7x365 environment Overview SAIC is a premier
technology integrator solving our nation's modernization and
readiness challenges. Our offerings across defense, space,
civilian, and intelligence markets include high-end solutions in
engineering, IT, and mission outcomes. We integrate the best
components from our portfolio with our partner's ecosystem to
deliver innovative and effective solutions. We are 25,500 strong;
driven by mission, united by purpose, and inspired by
opportunities. Headquartered in Reston, VA, SAIC has annual
revenues of nearly $7.1 billion. For information, visit saic.com or
Working at SAIC for benefits details. SAIC is an Equal Opportunity
Employer empowering people no matter their race, color, religion,
sex, gender identity, sexual orientation, national origin,
disability, or veteran status. We strive to create a diverse,
inclusive and respectful work culture that values all.
Keywords: SAIC Corporation, Broomfield , Service Desk Technician, Professions , Broomfield, Colorado
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