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Business Analyst-Operations Support

Company: Gogo Business Aviation LLC
Location: Broomfield
Posted on: January 9, 2021

Job Description:

As a key member of the Gogo Business Aviation Customer Operations team, the Business Analyst-Operations Support acts as an internal consultant for the organization; and leads the Customer Operations' process documentation and design, development of business and system requirements, change management, process measurement, and process improvement initiatives.
COME ON BOARD THE GOGO BUSINESS AVIATION CUSTOMER OPERATIONS TEAM!
How will you make a difference?


  • Participates in product, system development and change control activities as the voice of Customer Operations; participates/attends forums and meetings to identify process impacts and develop solutions providing expertise

  • Lead, plan, perform and implement process improvement initiatives

  • Creates and maintains detailed, accurate process flows and documentation utilizing process redesign techniques and methodologies; ensuring accuracy is maintained and version control is in place

  • Write and revise process flows, operating procedures and business standards

  • Manage business owner review and sign-off

  • Organize, lead and facilitate interdepartmental and cross-functional project teams

  • Assist in developing metrics that provide data for process measurement, identifying indicators for future improvement opportunities

  • Communicate and train process changes to impacted personnel

  • Manage process change control and governance, reviewing change requests for gaps or efficiency opportunities

  • Build and maintain intranet-based process document library

  • Works closely with other areas of the business to monitor and improve process efficiencies and outputs by making observations, taking measurements directly, performing analysis for cost, time, and controls both proactively and as assigned
    Qualifications

    • Bachelor's degree or equivalent work experience

    • 3-5 years of experience designing and documenting process flows and business or technical procedures

    • Minimum 2 years project management experience required
      Required Skills, Talents & Experience

      • Product Management experience (direct or supporting) highly desired

      • Salesforce experience required

      • Must have demonstrated experience in the application of process improvement methodologies such as Lean or Six Sigma, PDSA/PDCA, data collection and data analysis

      • Excellence in presentation skills, interpersonal and written communication skills

      • Proven ability to deliver results in an independent, self-guided work environment

      • Close attention to detail

      • Proficiency in Word, Excel, SharePoint and PowerPoint required
        Desired Skills, Talents & Experience

        • Experience in AS 9100 strongly preferred

        • Experience in a service industry - internet services, aviation and/or telecommunications preferred
          Gogo is the inflight internet company. Our worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse and mission-minded group of professionals all working together in extraordinary harmony. And that's just the beginning. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared to join a performance-obsessed team that is passionate about bringing the internet to every device, every flight, everywhere.
          Equal Opportunity Employer/Vets/Disabled
          Gogo participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

Keywords: Gogo Business Aviation LLC, Broomfield , Business Analyst-Operations Support, Professions , Broomfield, Colorado

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