Network Operations Technician

Company: CenturyLink
Location: Broomfield
Posted on: March 28, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.



Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.



Job Summary
The Content Delivery Network (CDN) Operations Technician, under general supervision, is responsible for provisioning, monitoring, troubleshooting and correcting server and configuration problems on the CenturyLink CDN. CenturyLink's CDN provides an end-to-end content distribution capability for the rapidly changing world of content delivery.




Job Description
Responsibilities include, but are not limited to;
--- Provide technical customer support via phone, email, and chat by provisioning, monitoring, troubleshooting and correcting configurations.
--- Provide ongoing network maintenance and monitoring of systems operations hardware and software.
--- Troubleshoot and manage Unix/Linux systems.
--- Work with other teams on system escalations.
--- Document procedures and processes related to system troubleshooting and maintenance.
--- May participate in technical tool requirements reviews and development to provide feedback and refine systems and interfaces.




Qualifications
--- Strong knowledge of HTTP, Caching, Streaming, Storage, and Security (SSL/TLS)
--- Proficient understanding of TCP/IP, DNS, and Web Delivery
--- Tier II Unix/Linux server maintenance, deployments, builds, and upgrades
--- Unix/Linux troubleshooting of hardware and systems processes
--- Familiar with Apache, NGiNX, and other web servers
--- Experience in web publishing environments and architectures
--- Experience using one or more programming or scripting languages to work with data
--- Strong ability to manage and prioritize individual transactional workload as part of a team supporting web solutions
--- Experience building and maintaining relationships with customers, sales teams, and operations support teams
--- Excellent writing and verbal communication abilities required
--- Must be willing to work in a 24x7 environment, including weekends or holidays to support network operations

Education
--- Associate degree or equivalent education and relevant experience






Alternate Location: US-Colorado-Broomfield; US-Oklahoma-Tulsa

Requisition #: 217932

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Broomfield , Network Operations Technician, Professions , Broomfield, Colorado