Network Operations Technician
Posted on: March 28, 2020
CenturyLink (NYSE: CTL) is the second largest U.S. communications
provider to global enterprise customers. With customers in more
than 60 countries and an intense focus on the customer experience,
CenturyLink strives to be the world's best networking company by
solving customers' increased demand for reliable and secure
connections. The company also serves as its customers' trusted
partner, helping them manage increased network and IT complexity
and providing managed network and cyber security solutions that
help protect their business.
Pursuant to the San Francisco Fair Chance Ordinance, we will
consider for employment qualified applicants with arrest and
The Content Delivery Network (CDN) Operations Technician, under
general supervision, is responsible for provisioning, monitoring,
troubleshooting and correcting server and configuration problems on
the CenturyLink CDN. CenturyLink's CDN provides an end-to-end
content distribution capability for the rapidly changing world of
Responsibilities include, but are not limited to;
--- Provide technical customer support via phone, email, and chat
by provisioning, monitoring, troubleshooting and correcting
--- Provide ongoing network maintenance and monitoring of systems
operations hardware and software.
--- Troubleshoot and manage Unix/Linux systems.
--- Work with other teams on system escalations.
--- Document procedures and processes related to system
troubleshooting and maintenance.
--- May participate in technical tool requirements reviews and
development to provide feedback and refine systems and
--- Strong knowledge of HTTP, Caching, Streaming, Storage, and
--- Proficient understanding of TCP/IP, DNS, and Web Delivery
--- Tier II Unix/Linux server maintenance, deployments, builds, and
--- Unix/Linux troubleshooting of hardware and systems
--- Familiar with Apache, NGiNX, and other web servers
--- Experience in web publishing environments and architectures
--- Experience using one or more programming or scripting languages
to work with data
--- Strong ability to manage and prioritize individual
transactional workload as part of a team supporting web
--- Experience building and maintaining relationships with
customers, sales teams, and operations support teams
--- Excellent writing and verbal communication abilities
--- Must be willing to work in a 24x7 environment, including
weekends or holidays to support network operations
--- Associate degree or equivalent education and relevant
Alternate Location: US-Colorado-Broomfield; US-Oklahoma-Tulsa
Requisition #: 217932
This job may require successful completion of an online assessment.
A brief description of the assessments can be viewed on our website
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: CenturyLink, Broomfield , Network Operations Technician, Professions , Broomfield, Colorado
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