SR MGR IT INFRASTRUCTURE
Posted on: December 1, 2019
CenturyLink (NYSE: CTL) is the second largest U.S. communications
provider to global enterprise customers. With customers in more
than 60 countries and an intense focus on the customer experience,
CenturyLink strives to be the world's best networking company by
solving customers' increased demand for reliable and secure
connections. The company also serves as its customers' trusted
partner, helping them manage increased network and IT complexity
and providing managed network and cyber security solutions that
help protect their business.
As the Sr. Manager of Windows Infrastructure, you will utilize your
strategic, technical and operational experience to drive innovation
to our internal customers on the following areas: IT Infrastructure
and Cloud computing while coordinating and completing complex
projects. The ideal candidate will be a leader and mentor for the
Provide implementation, configuration, monitoring and
troubleshooting activities for server hardware and operating system
Provide advanced IT support relating to technical issues involving
Provide Tier 2/3 troubleshooting and support of all Windows
infrastructure services related issues
Drive and encourage high levels of automation throughout the
Answer internal communications timely and professionally
Work closely with Global Security to ensure the solutions we're
designing and delivering meet data security and compliance
The management of ongoing technology infrastructure acquisition and
expansion, to include the identification and integration of
suitable emerging technologies.
Ability to understand the process involved to adapt, integrate, and
modify existing programs or vendor-supplied products for use within
a large and complex technical environment.
Manage and provide leadership, support and mentoring to a staff of
IT Infrastructure engineers responsible hardware and software
planning and design for both traditional data centers and public
Provide leadership and direction for the overall management of
multiple infrastructure technology domains and project initiatives.
Technology domains may include platforms & OS (Windows), GCP/Azure
Cloud Computing services, virtualization technologies (VMWare)
Responsible for defining, prioritizing, and supporting key
Maintain exceptional customer service understanding satisfaction
Excellent oral and written communication skills, including the
ability to effectively present technical topics to large groups
with potentially various levels of technical sophistication.
Ability to gather, organize, and analyze data in the completion of
diverse functional assignments.
Utilize actively listening and customer-care skills in identifying
Ability to resolve issues using established parameters and own
Provide responsive customer service. Answer internal
customer/vendor calls quickly and pleasantly. Communicate in a
friendly, professional and patient manner.
Manage a team of support personnel.
Manage the various support activities and deliverable on time with
client satisfaction in an international work environment with
matrix resources in different locations and time zones.
Understand the corporate financial and time reporting systems and
Assist employees I building and managing their development
Capable of providing Employee performance reviews
Lead employee and contractor interviews and be able to make
decisions on hiring of these candidates.
Provide for the timely and accurate resolution of requests from
leadership and partners and regular communication on status of
their teams work.
Other duties as assigned
Bachelors degree or equivalent education and experience. Typically
5-7 yrs of related experience and 2 + years of manager level
leadership experience preferred.
5+ years' experience in infrastructure and cloud architecture.
5+ years of management experience in IT
Strong communication skills (verbal, written and presentation).
Bachelors or Equivalent in Information Systems or Computer
Alternate Location: US-Colorado-Broomfield;
Requisition #: 217567
This job may require successful completion of an online assessment.
A brief description of the assessments can be viewed on our website
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: CenturyLink, Broomfield , SR MGR IT INFRASTRUCTURE, Other , Broomfield, Colorado
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