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SR MGR IT INFRASTRUCTURE

Company: CenturyLink
Location: Broomfield
Posted on: December 1, 2019

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.



Job Summary
As the Sr. Manager of Windows Infrastructure, you will utilize your strategic, technical and operational experience to drive innovation to our internal customers on the following areas: IT Infrastructure and Cloud computing while coordinating and completing complex projects. The ideal candidate will be a leader and mentor for the System Engineers.



Job Description
Provide implementation, configuration, monitoring and troubleshooting activities for server hardware and operating system software.
Provide advanced IT support relating to technical issues involving Microsoft
Provide Tier 2/3 troubleshooting and support of all Windows infrastructure services related issues
Drive and encourage high levels of automation throughout the organization.
Answer internal communications timely and professionally
Work closely with Global Security to ensure the solutions we're designing and delivering meet data security and compliance requirements.
The management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies.
Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within a large and complex technical environment.
Manage and provide leadership, support and mentoring to a staff of IT Infrastructure engineers responsible hardware and software planning and design for both traditional data centers and public clouds.
Provide leadership and direction for the overall management of multiple infrastructure technology domains and project initiatives. Technology domains may include platforms & OS (Windows), GCP/Azure Cloud Computing services, virtualization technologies (VMWare)
Responsible for defining, prioritizing, and supporting key initiatives
Maintain exceptional customer service understanding satisfaction and perception
Excellent oral and written communication skills, including the ability to effectively present technical topics to large groups with potentially various levels of technical sophistication.
Ability to gather, organize, and analyze data in the completion of diverse functional assignments.
Utilize actively listening and customer-care skills in identifying potential concerns
Ability to resolve issues using established parameters and own judgment.
Provide responsive customer service. Answer internal customer/vendor calls quickly and pleasantly. Communicate in a friendly, professional and patient manner.
Manage a team of support personnel.
Manage the various support activities and deliverable on time with client satisfaction in an international work environment with matrix resources in different locations and time zones.
Understand the corporate financial and time reporting systems and practices.
Assist employees I building and managing their development plans.
Capable of providing Employee performance reviews
Lead employee and contractor interviews and be able to make decisions on hiring of these candidates.
Provide for the timely and accurate resolution of requests from leadership and partners and regular communication on status of their teams work.
Other duties as assigned



Qualifications
Bachelors degree or equivalent education and experience. Typically 5-7 yrs of related experience and 2 + years of manager level leadership experience preferred.
5+ years' experience in infrastructure and cloud architecture.
5+ years of management experience in IT
Strong communication skills (verbal, written and presentation).



Education
Bachelors or Equivalent in Information Systems or Computer Science



Alternate Location: US-Colorado-Broomfield; US-Colorado-Littleton

Requisition #: 217567

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Broomfield , SR MGR IT INFRASTRUCTURE, Other , Broomfield, Colorado

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