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Sr. UX Researcher and Strategist

Company: Ingersoll Rand
Location: Broomfield
Posted on: November 11, 2019

Job Description:

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands-including Club Car-- , Ingersoll Rand-- , Thermo King-- , Trane-- , American Standard-- Heating& Air Conditioning and ARO-- - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com .

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

As a UX Researcher and Strategist, you have a passion for and are responsible for ensuring the user-viewpoint is well-represented in everything that the Residential Climate Digital team does, from planning through development, and release. You are a skilled researcher who can plan, conduct, analyze, and present user research. You are also a driven strategist who can work with people across products and across disciplines, balancing business objectives, end-user goals, and technical requirements to help plan the creation of world-class experiences.

You understand the importance of whole team buy-in and bring your Product Owner and developers with you through the process, whether it's field research, collaborative journey mapping, facilitating a design sprint, or running a usability test. By obtaining and communicating user needs for short-term and long-term visioning, validating experiences in an agile environment, and conducting deeper exploration into concepts that impact multiple project teams, you have a key role in impacting customer, prospect, and partner experiences. You look forward to leading a team that is used to design execution into the realm of design strategy.

This role is 40% user experience research/analysis, 40% strategic user experience design, and 20% hands-on design.

Responsibilities:

  • Plan and conduct user research as an input into both experience strategy and project execution.
  • Analyze, synthesize, interpret, and explain research results.
  • Prepare and deliver easy-to-understand, well-designed research plans and findings tailored to a variety of audiences.
  • Plan and facilitate workshops with key stakeholders to gather information and insights. Help drive to consensus. Document and communicate outcomes in a clear, effective, and visually-appealing manner.
  • Actively lead and collaborate in discussions and working sessions with cross-functional groups
  • Evangelize and advocate for user research, user-centered design philosophy, and UX/design best practices.
  • Mentor team members in the art of research, strategy, and testing.
  • Propose design solutions and guide designers as they develop high-fidelity designs and prototypes.
  • Work independently under general prioritization and guidance of the UX Director.


    Specific Deliverables Include:
    • Research Proposals/Plans
    • Research Results/Analysis Presentations and Leave-Behinds
    • Personas and User/Customer Journey Maps
    • Storyboards, prototypes, and UX execution plans


      Required Experience :
      • 5+ years in a user experience role, including UX research and UX strategy
      • Experience planning, conducting and summarizing user research and design workshops
      • Ability to design and prototype the user interaction
      • Experience with tools such as Optimal Workshop, UsabilityHub, Qualtrics, or Miro
      • Excellent written, verbal and interpersonal communications skills
      • Strong presentation skills, including preparing presentations and presenting them to various local and remote audiences
      • Ability to manage multiple projects and priorities
      • Strong consultative skills, capable problem-solving abilities, and ability to build consensus
      • Willingness to travel, as needed, to conduct user research


        Additional Preferred Experience:
        • Experience with web and mobile design in an agile environment.
        • Comfortable working with design agencies.
        • Creating and testing Information architectures & Micro-copy
        • Working knowledge of graphic design best practices (color theory, brand standards).
        • Experience in Omnigraffle, Visio or other wire framing and prototyping tools.
        • Interactive prototyping experience (Axure, Adobe XD, In-Design, iRise, Balsamiq, etc.)
        • Experience leading or managing designers.

          We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

          If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you.

Keywords: Ingersoll Rand, Broomfield , Sr. UX Researcher and Strategist, Other , Broomfield, Colorado

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