Online Retention Specialist
Posted on: November 9, 2019
If you---re a strong communicator, highly organized, diligently
focused, an enthusiastic problem solver, and passionate about
business and technology solutions, talk to us about what this role
means to you!KEY RESPONSIBILITIES:
- Retain customers by resolving concerns.
- Manage a renewals queue and solve customer issues; engaging
with customers over the phone and by email.
- Efficiently manage a high volume of customers with varying
- Support domestic and international customers with a high level
of professionalism and integrity.
- Demonstrate excellent communication skills as you interact with
- Engage with customers in accordance with Webroot Customer
- Work cross-organizationally as part of the regional team.
- Understand Webroot products and offerings and act as a point of
contact for our customers for Webroot solutions, deployment, and
business models.DESIRED SKILLS & EXPERIENCE:
- Minimum one year customer-facing experience in high-stakes
support or sales capacity.
- Strong and effective verbal, written, presentation, and
interpersonal communication skills.
- Strong business and technical acumen. Aptitude to speak
intelligently about both.
- Ability to self-direct and work proactively.
- Positive, proactive, approach to solving problems as they
- Collaborative approach to working with people, including
colleagues and customers.
- Calm and determined demeanor even when under pressure.
- Experience with CRM platforms, preferably Salesforce.com.
- Knowledge of Information Technology and Internet Security
- Experience selling software-as-a-service desired (Security SaaS
- Bachelor---s degree from an accredited university or equivalent
experience in a high-stakes customer-facing field.
For the customer service professional looking to--have a measurable
impact on--the present and future business of an industry leader,
look no further!----Webroot,--a leader in--our industry with a
great reputation is looking for a Retention Specialist, based out
of Broomfield, Colorado, that understands the impact a successful
customer has on the health of our business. Come take advantage of
this great opportunity to learn new--skills and expand your
current--skills with a dynamic and growing company where people are
rewarded for their hard work and commitment.--Webroot is looking
for a Retention Specialist, based out of Broomfield, Colorado, that
understands the impact a successful customer has on the health of
our business. This role is responsible for the post-sale
relationship of Webroot customers with a focus on retention. During
a typical day, Retention Specialists work with a high volume of
customers balancing time constraints with customer needs. --The
ideal candidate for this role can quickly prioritize and resolve
customer issues while maintaining a strong customer focus.
Retention Specialists coordinate with Webroot Customer Success and
interact with a variety of customers, located around the world,
over the phone and by email. Success in this role will require your
ability to quickly and effectively serve our customers.
At Webroot, we do more than secure our customers' personal
computers, mobile devices and networks. We also nurture our
employees' most critical assets --- their talents, experience, and
career aspirations. Webroot has the energy of a start-up with the
strength and stability of an Internet security market leader. We
foster the innovative culture you'd expect of a company that's
making a statement. Webroot is a company in which you can invest
yourself fully, knowing that you're not only protecting our
customers around the world, but also that your talents and
innovation will be recognized and rewarded. We encourage you to
learn more about us and explore our job openings. Secure your
future. Ensure the same for your career. Principals only - no third
parties, please. Webroot Inc. is an Equal Opportunity Employer.--At
Webroot, we believe in rewarding success. Our total rewards
philosophy includes highly competitive salaries and a robust
benefits package that you can view here.
[WEBR - retention]
Keywords: Webroot, Broomfield , Online Retention Specialist, Other , Broomfield, Colorado
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