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Franchise Opening Manager

Company: CBW Franchising
Location: Broomfield
Posted on: October 11, 2019

Job Description:

Business Overview and CultureCamp Bow Wow is North America s largest pet care franchise. The $100+ million-dollar company, which ranked #1 in the pet category on the Entrepreneur Franchise 500 list for the last three consecutive years and was named in Entrepreneur s 2017 and 2018 Best of the Best Lists, proudly offers dogs a safe place to play while simultaneously providing socialization, exercise, and TLC from certified Camp Counselors. With over 160 locations, dogs visit a Camp Bow Wow more than 3 million times a year where they enjoy our premier doggy day care, boarding, and training services. Come work at our fun, high-energy Houndquarters in Westminster, Colorado, and be a part of creating a better world for pets while achieving our vision of Happy Healthy Pets, Happy Healthy People.We are also committed to giving back to the communities we serve by helping dogs in need through our Bow Wow Buddies Foundation! Learn more about our charitable efforts by visiting . Camp Bow Wow is a subsidiary of VCA, Inc. VCA has North America s leading network of veterinary hospitals and is the leading provider of specialty veterinary medicine and post graduate veterinary training.About the JobThis job requires the ability to manage multiple projects in a fast-paced environment with a dog gone great attitude! You will be the main point of contact with all our incoming franchisees and will serve as the liaison between the new individuals in our system and our corporate team and our various vendors. As the Franchise Opening Specialist, you will have the opportunity to make a significant contribution helping our Franchisees realize their dream of opening a Camp Bow Wow.Primary Responsibilities* Successfully assist with on-boarding prospective and new franchisees to the Camp Bow Wow family.* Develop relationships with new franchisee and manage and resolve questions, complaints, and concerns from franchisees.* Communicate professionally with a sense of urgency and document daily communication, resolve any issues or questions within 24 hours of receipt.* Effectively interact with members of the Business Development Team and the Franchisee during the opening process and help them understand the necessary steps to open their camp.* Assess and decipher urgency and/or importance of situations and take appropriate action.* When a new franchise or CBW brand is purchased, create and administer the New Franchisee Welcome Kits. Coordinate the first Grand Opening (GO) Launch Call. Schedule follow-up bi-weekly GO Launch conference calls in coordination with the Director of Business Development and appropriate corporate team member.* Document GO Launch critical communication: conference calls, emails and one-on-one phone calls in franchise CRM and internal shared drive. Maintain the GO Launch Agenda Emails for conference call organization and documentation.* Manage and update reports for Franchise Development Team in excel, franchise CRM and sales CRM program.* Serve as the main point of contact for all new Franchisees.* Accompanies and assists Training Department with onsite opening training for new locations when they open their camp.* Attends onboarding calls for new locations and partners with Senior Franchise Operations Director on the calls following the location opening training.* Works with new camp to ensure that all course curriculum and modules are completed during their opening.Essential SkillsThe Franchise Opening Specialist, must be extremely organized, vigilant, be a team player, and possess excellent written and spoken communication skills. Additionally, the Franchise Opening Specialist must have strong persuasion and negotiation skills, strong attention to detail, and the ability to manage multiple priorities. A great attitude is a MUST!Time Management and project management skills are critical:* Excellent verbal and written communication skills* Working knowledge of Microsoft Outlook* Competent in Microsoft Excel, Word and Power PointRequirements* Two or more years of franchise experience* Project management experience* Associate or bachelor s degree* Two or more years of relevant experience as a franchise business consultant* Must love dogs!AvailabilityFull time, hourly position. Normal work hours are Monday through Friday from 8 a.m. 5 p.m. at the Corporate Office in Westminster, CO. Attendance at evening and weekend events will be required from time to time. Business travel may be required occasionally.Equal Opportunity EmployerCamp Bow Wow is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Associated topics: area sales, b2c, bi, business development, customer, franchise, inside sales, mba, retail, transaction

Keywords: CBW Franchising, Broomfield , Franchise Opening Manager, Other , Broomfield, Colorado

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