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ONE CALL SPECIALIST I

Company: CenturyLink
Location: Broomfield
Posted on: July 13, 2019

Job Description:

About CenturyLink CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business. Job Summary We are in the process of filling telecom specialist positions for our Cable Protection Academy. This is a great position that will provide an introduction to the Telecommunications industry. We will provide a combination of training and practical experience to help you move into a customer-focused technical support role. Individuals who successfully complete our intensive training program will be evaluated and placed into the role, where you will apply your training and learn key aspects of providing exceptional customer support. Training will be for 5 weeks and during training you will be assessed on what you have learned. After training will have a deep understanding and the ability to communicate key telecom concepts. Job Description Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network. Accountable for the protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuring that the dig site is clear. Working environment operates 24x7 year-round and all specialists are expected to cover the various shifts, holidays or work overtime whenever needed. Qualifications * Ability to work 24/7/365 flexible hours as needed * Ability to work in a team environment and communicate with customers in a professional manner * An accurate and methodical approach * Good problem-solving skills * The ability to analyze data, recognize problems, and draw quick logical conclusions in a production environment * Above average mathematical acumen * PC skills and be well versed in MS Windows and Office applications * Good communications skills * Good customer care skills * Attention to detail * Ability to plan your work and meet deadlines * Ability to work independently, as well as part of a team * Good knowledge of IRTHNet or other Ticket Management System, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications and State One Call Center's websites. Minimum skills required to perform in this role: * One or a combination of any of the following: Associate's or Bachelor's Degree and/or related job experience. Must be able to demonstrate knowledge and abilities. Related/Demonstrated job experience is described as: Similar industry experience via Telecom, Military or Business with similar essential duties. * One or a combination of any of the following: * 2 or 4 year degree in a Networking, Business or related field * Certification (e.g. A+) * Customer Service and/or Project Management * 2 to 4 years of military experience in a technical or support specialty Education High School Diploma or Equivalent

Keywords: CenturyLink, Broomfield , ONE CALL SPECIALIST I, Other , Broomfield, Colorado

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