BroomfieldRecruiter Since 2001
the smart solution for Broomfield jobs

Senior Technical Support Engineer - Wavefront by VMware

Company: Dell Technologies
Location: Broomfield
Posted on: June 11, 2019

Job Description:

Wavefront by VMware is a next-generation SaaS solution that gives Engineering teams next generation visibility into the technology that underpins revenue generating web-scale applications. Wavefront customers include Lyft, Box, Workday, Intuit, Groupon, DoorDash, and Postmates. Wavefront is redefining how Engineering teams use systems telemetry and metrics. Our massively scalable approach was pioneered at Google, refined at Twitter, and involves real-time processing of high-fidelity host and application metrics. Using Wavefront, developers and technical operations teams can ask any question of their systems and applications with answers in real-time. The Wavefront platform enables Engineering to spend less time on unplanned ops and therefore as much time as possible on feature velocity. As part of the Cloud Management Business Unit (CMBU) you will work directly with customers, partners, field sales, delivery and product development teams to help ensure the successful incubation, adoption and enablement of Wavefront by VMwares SaaS service. Earning the right as a trusted advisor requires a unique blend of being polished with customers, having technical savvy, being an out of the box thinker, and having the ability to drive and engage multiple stakeholders to translate and communicate business requirements into a solution vision. Emerging Products Group: Our focus is to ensure we provide excellent support for new products providing a great customer experience thus enabling easy use and adoption of these products, which in turn increases the chances of customers purchasing the products. To be able to meet the requirements EPG needs to recruit the best Engineers who can quickly adopt new products & technologies, create best practices and processes, documentation & work closely with R&D. Our mission is to provide excellent customer experience and prepare products for a smooth transition into Core GSS once sales licenses reach a certain threshold. A successful candidate will wear many hats, and your work will have a real impact on the direction of the Emerging products portfolio. Key Responsibilities

  • Provide world-class customer service throughout the entire lifecycle of customer adoption.
  • Communicate Wavefront by VMware methodology and best practices to clients.
  • Work independently or as part of a team on engagements with customers, often in a technical leadership role to ensure customer retention and to drive customer value realization.
  • Provide architectural guidance for the integration of VMware management products with third-party products within the customers IT environment such as storage, networking, systems management, capacity management and monitoring, high availability solutions, security infrastructures, etc.
  • Stay on top of customer reported issues, regularly communicate with customers, sales account teams and CMBU Product Management and Engineering.
  • Be able to drive and increase visibility of escalated support issues for CMBU key accounts as needed.
  • Participate and partner with product development to help define and contribute in the creation of new solutions and tooling based on customer requirements contribute directly to the delivery of these solutions through scripting, coding, testing, documenting, demonstrating and/or showcasing as part of a team.
  • Bring thought leadership around overall customer success and be self-driven to lead with minimal supervision.
  • Document best practices in deploying Wavefront by VMware, and feed them into our knowledge base for reuse by customers and partners.
  • Support various customer enablement and partner events - deliver public speaking and presentations.
  • Ability to travel periodically and/or spend significant time interacting with customers remotely on solutions engagements.
  • Strong Math and statistical analysis abilities for analyzing graphs and customized data with the ability to apply custom functions to datasets to find a resolution to complex problems.
  • Experience with SQL and/or NO SQL or Timeseries databases with the ability to understand how joins and series matching will affect the outcome of data.
  • Experience with creating or troubleshooting monitoring Dashboards or Alerts based on custom data. Professional Qualifications/Ideal Experience
  • Domain level understanding of Public/Private Cloud Infrastructure & Networking.
  • Experience with modern software development methodologies.
  • Previous experience of SaaS support or an understanding of how customers with SaaS products have different support requirements.
  • Programming abilities in languages such as Go, Python, Java, Unix shell/Bash are an advantage.
  • Experience with DevOps methodologies and tooling such as: Jenkins, Puppet, Chef, Ansible, Salt, Terraform, Docker, Kubenetes, Github etc. We dont need you to know them all but our customer base is using these kinds of tools (and more) and familiarity with some of them would be a big help.
  • Experience in a related space such as log analytics, APM etc. E.g. Splunk/Sumo Logic/App Dynamics/New Relic/DataDog/SignalFX would be helpful
  • Familiarity with Open Source metrics platforms such as Graphite, OpenTSDB, InfluxDB, Prometheus etc.

Keywords: Dell Technologies, Broomfield , Senior Technical Support Engineer - Wavefront by VMware, Other , Broomfield, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Owner Operator CDL-A Oilfield
Description: Built by Truckers for Truckers br Owner Operator CDL-A Oilfield br br Owner Operators hauling frac sand in bulk pneumatics across Wyoming and br the Rocky Mountains. We are maxing out our company (more...)
Company: brady trucking
Location: Cheyenne
Posted on: 06/19/2019

A Genuine Daytime Job From Home!
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Broomfield
Posted on: 06/19/2019

Freelance Job Promoter
Description: Mommy Jobs Online is now recruiting Freelance Job Promoters to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs Online our qualified (more...)
Company: Mommy Jobs Online
Location: Broomfield
Posted on: 06/19/2019

Medical Recorder Coder
Description: We are seeking experienced self-motivated Inpatient and Outpatient Medical Records Coders to join one of our dynamic groups of coding professionals. This coding team provides high quality coding support (more...)
Company: Mommyjobsonline
Location: Cheyenne
Posted on: 06/19/2019

Description: About CenturyLink br br CenturyLink NYSE: CTL is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on (more...)
Company: CenturyLink
Location: Broomfield
Posted on: 06/19/2019

Description: We have immediate openings for bilingual Customer Service Representatives to assist the thousands of Americans affected by the devastation of recent hurricanes and in need of emergency assistance, housing (more...)
Company: Mommy Jobs Online
Location: Cheyenne
Posted on: 06/19/2019

Allied Universal Professional Security Officer
Description: Allied Universal is seeking Professional Security Officers. Our Security Officers allow us to contribute to our companys core purpose of providing unparalleled service, systems and solutions to serve, (more...)
Company: Allied Universal
Location: Broomfield
Posted on: 06/19/2019

Drive with Lyft - No car needed.
Description: What is Lyft br Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to br be a Lyft driver is the perfect opportunity for you to set your own schedule (more...)
Company: Lyft
Location: Broomfield
Posted on: 06/19/2019

Why Work For Someone Else???
Description: Growth-Oriented Company Looking for Customer Service Reps to Telecommute We are looking
Company: Wellness With Angel
Location: Cheyenne
Posted on: 06/19/2019

Automotive Sales/Internet Sales Associate
Description: Who We Are br br Cowboy Dodge Chrysler Jeep Ram is locally-owned and family operated, serving the Cheyenne, Wyoming area for over 40 years. Not only do we have a commitment and passion for our customers, (more...)
Company: Cowboy Dodge Chrysler Jeep Ram
Location: Cheyenne
Posted on: 06/19/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Broomfield RSS job feeds