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Security Operations Center (SOC) Officer - PT - TIAA - Broomfield, CO

Company: Universal Services of America
Location: Broomfield
Posted on: April 10, 2019

Job Description:

We are North America's leading security services provider with over 160,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Approximately 65% of our managers were internally promoted! You too can start with little, to no security experience and become one of Allied Universal's many success stories. We have great part-time and flexible schedules! Start your phenomenal career with Allied Universal today! The Security Operations Center Specialist "SOC" reports to the SOC Supervisor of Allied Universal Vendor. This Vendor role will be responsible for providing support to the Clients 24/7/365 "Physical Security Central Hub" for proactively monitoring, reporting, and responding to, physical safety and security related incidents in order to help protect the client's associates, customers, and assets worldwide. Key Duties & Responsibilities: SOC Operations * Manage the end to end process for granting physical access to client facilities and restricted areas. Includes: interfacing with client associates via phone and email, granting and removing access within the client access control database, and troubleshooting access problems presented by the customer * Proactively monitor physical access and video surveillance alarms within the respective systems, and be able to execute appropriate response standards in accordance with approved operating procedures * Monitor and report after hours facilities power outages to the client * Monitor and respond to facilities 911 and duress alerts in accordance with client procedures * Train local client associates and receptionists on utilization of Duress panic buttons, and response. * Support internal investigations when requested by producing supporting access, and video evidence. * Creation and distribution of incident reports SOC Threat Monitoring * Monitor Global incident alert tools, media, and additional platforms for events that impact or have the potential to impact Client facilities, operations, or associates. * Monitor phone and email communications from client associates reporting suspicious activities * Create, disseminate, and archive all "Do Not Admit" DNA / "Be on the look-out" BOLO approved by client corporate security department * Directly interface with internal client associates, and external parties such as law enforcement, property management, and utilities companies * Acts as an extension of the client's corporate security team by representing the team through interaction with internal client associates, and external parties. * Prior experience within a SOC environment for a fortune 100 company * Prior experience as an analyst * Ability to consolidate information from different data points to create informational reports * Strong verbal and written communication skills * Proven strong communications, diplomatic and business skills * Significant attention to detail and be able to follow written procedures * Communicate clearly and effectively both verbally and in writing * Maintain confidentiality when dealing with sensitive matters * Proven ability to operate efficiently and effectively in a high pressure time sensitive environment SKILLS AND ABILITIES: * Analytical and report writing skills: MS Word, MS Excel. * Proven ability to operate efficiently and effectively in a high pressure time sensitive environment * Proven ability to research and consolidate information from different sources * Ability to juggle multiple competing tasks and prioritizing accordingly * Video Surveillance / CCTV (Verint video) * Access Control Systems (Lenel / On-Guard) In the Security Industry, a Professional Security Officer may be required to possess a guard card/license depending on the state in which they are employed. The guard card/license is paid for by the owner of the license and becomes the property of that individual. EOE/Minorities/Females/Vet/Disability Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws. We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.SDL2017

Keywords: Universal Services of America, Broomfield , Security Operations Center (SOC) Officer - PT - TIAA - Broomfield, CO, Other , Broomfield, Colorado

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