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Account Operations Lead (Hybrid)

Company: Epsilon
Location: Broomfield
Posted on: June 9, 2024

Job Description:

Job Description

Role Summary:

The Data Client Solutions team serves a central role by providing unparalleled customer service to our clients and internal stakeholders. This role requires understanding clients' marketing goals and tailoring Epsilon's data to achieve those goals.

The Lead Data Solutions Specialist is not a "hands-off" role. Once you are trained on our data and tools, you will quickly start working directly on client initiatives with cross-functional teams and will be involved throughout the client lifecycle from onboarding to campaign execution to ongoing maintenance. You will have the opportunity to be an integral participant in strategic initiatives while leading your own team of Specialists.

Key Responsibilities:

  • Manage and mentor direct reports
  • Monitor team's workload focusing on quality and on-time delivery
  • Lead and participate in team key initiatives and cross-functional projects
  • Client and Sales support responsible for in-take and execution of intermediate to complex promotion programs, including establishing and monitoring program timelines
  • Understand product application, best practices, and guidelines in relation to client strategy
  • Proactively coordinates regular meetings with team members to review forecasts, orders, client-specific operational documentation, custom programming requests, and jobs in progress
    Knowledge, Skills, and Qualifications:

    • 5+ years in client support role
    • Bachelor's Degree preferred
    • Management or Lead experience preferred
    • Previous experience in data marketing is a plus
    • Excellent communication and client-facing skills
    • Strong attention to detail and delivery of high-quality results
    • Experience in project management or project coordination
    • Ability to identify, troubleshoot, and recommend solutions related to campaign execution
    • Proven effectiveness in managing multiple tasks and/or projects
    • Flexible and adaptable to change
      Salary Range: $82,000-$92,000

      The application deadline for this job posting is 07/07/2024.

      Additional Information

      About Epsilon

      Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit

      When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

      • Our Culture:
      • Life at Epsilon:
      • DE&I:
      • CSR:
        Great People Deserve Great Benefits

        We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

        Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

        REF233283TCompany Description

        About Us: Epsilon is an all-encompassing global marketing company.

        We are the first of a new breed of marketing company, harnessing the power of rich data, groundbreaking technologies, engaging creative and transformative ideas to get the results our clients require.

        We employ over 5000 associates in 60 offices worldwide and are recognized by Ad Age as the World Largest CRM/Direct Marketing Network, and the US Agency from All Disciplines.

        In addition, we're the only company acknowledged as a leader in the categories of database marketing, email marketing and loyalty programs in independent studies by Forrester Research.

        We are the global leader in making connections between people and brands. For more information, visit

Keywords: Epsilon, Broomfield , Account Operations Lead (Hybrid), Other , Broomfield, Colorado

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