Dispatch Lead

Company: Transdev
Location: Broomfield
Posted on: September 14, 2023

Job Description:

Description Description Type: All Sites. Description Title: . Description Value: Are you interested in becoming a DISPATCH LEAD? Now is your chance! Get PAID to do what you love! We are looking for Dispatch Leaders in Denver, Colorado. Our Dispatcher Team Leaders are an integral part of daily operations. Our Team Leaders assure that our dispatchers fill all routes and that they provide our bus operators with timely instructions and responses. We are looking for capable leaders who are dedicated to safety, quality, leadership, and consistency. Our Dispatch Leaders Will Enjoy:

• $20.40/ Bilingual $20.90/ HR
• Team-oriented Environment
• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan. Responsibilities
  • Oversee road service by assigned carriers by tracking trip performance measures, i.e. route start time, on-time performance, incidents, etc.
  • Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations, and missed trips
  • Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services
  • Manage daily service by reviewing route performance and proactively responding to situations that impact customer service and on time performance
  • Supervise staff on weekends and evenings
  • Manage Department reports and other communication tools
  • Provide support assistance to the Dispatch Supervisor including training of employees
  • Make recommendations on improving the Dispatch Department
  • Manage escalated calls Qualifications
    • High school diploma or GED equivalent required; technical degree preferred
    • Customer service orientation
    • Excellent verbal and interpersonal skills
    • Problem solving and analytical abilities
    • Supervisor experience strongly desired About Transdev: Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment. For more information please visit our website at The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment
      

Keywords: Transdev, Broomfield , Dispatch Lead, Other , Broomfield, Colorado