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2nd & Charles: Key Holder

Company: Books-A-Million, Inc.
Location: Broomfield
Posted on: May 20, 2023

Job Description:

The Key Holder manages the day to day operation of the store as Manager On-Duty in conjunction with the management team to maximize sales and customer service. The Key Holder may also be responsible for one of the following categories: book, buyback, or media.

Roles and Responsibilities


  • Maximizes profits and customer service by operating the store in adherence with all store policies and guidelines.
  • Operates the store as the Manager On-Duty in accordance with the MOD Responsibilities Policy.
  • Maintains the physical security of the Second & Charles store they are assigned, and in doing so is a key-holding member of management.
  • Ensure customer satisfaction on a day-to-day basis.
  • Ensuring that all customers are greeted, invited back, and satisfied with their purchases.
  • Customer complaints are handled to a satisfactory conclusion.
  • Daily maintenance of category merchandising in all departments.
  • Maintaining all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily.
  • Sales, payroll, inventory, merchandising and housekeeping functions at all times.
  • Ensures consistent standards and training for determining book conditions and purchase prices.
  • Reviews buying reports for all buyers to ensure compliance with Second & Charles policies and standards.
  • Monitor process times for book buying. Ensure that process is operating most efficiently at all times.
  • Supervise the following Associates/Departments to achieve maximum sales and profits:

    • Intake
    • POS

    • Reviews transaction reporting for all intake associates to ensure acceptable credit/cash ratio.
    • Reviews transaction reporting for all cashiers to monitor line item markdowns, voids, and compliance with Second & Charles policies and standards.
    • Monitors process times for new product intake/offer completion. Ensure that process is operating most efficiently at all times.
    • Maintain POS/Intake supply levels.
    • Perform audits to ensure that all cash handling procedures are being followed by Associates/Managers.
    • Communicate supply needs to General Manager weekly.
    • Complete additional assignments as needed.

Keywords: Books-A-Million, Inc., Broomfield , 2nd & Charles: Key Holder, Other , Broomfield, Colorado

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