Provisioning Tech II
Company: ApTask
Location: Broomfield
Posted on: March 11, 2023
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Job Description:
Provisioning Technician is dedicated to Internet Access / VPN
and IP products. The tech is responsible for providing "one call
resolution" to customer reported installations. The tech works with
customers, local carriers, transport repair organizations as well
as other *** work groups. Excellent customer service, a positive
attitude, leadership and a strong technical aptitude are required
for this position. Respond to customer requested IP address,
routing, troubleshooting and coordination for various hours of
activation requests. Perform trouble isolation for customers during
the initial activation. Perform trouble isolation for customers
during the initial activation. Engage other technical assistance
teams to assist with trouble resolution and activation of circuits.
Understand BGP, EBGP, OSPF, MPLS, static routing, and have a basic
understanding of LAN and WAN technology. Works with software and
hardware tools to remotely identify and diagnose WAN problems.
Resolves complex network problems involving power, network
hardware, routers, CSU/DSU, carrier services. Has ability to
understand and isolate physical layer problems. Applies excellent
customer service. Understand and apply standard trouble shooting
techniques. Demonstrate proficiency with trouble ticketing
application as well as other internal tools. Ability to work off
hours. Associate degree or 1+ year of related work experience.
Knowledge of TCP / IP. Knowledge of routing protocols. Knowledge of
VPN principles. Experience with basic commands in Cisco, Juniper
and Adtran routers. Understanding of DNS. 1+ year of technical
experience on a Adtran, Juniper or Cisco routers. CCNA/CCNP
preferred. Hours may vary depending on the needs of the business.
2-4 years of experience. 2-4 years of experience
Keywords: ApTask, Broomfield , Provisioning Tech II, Other , Broomfield, Colorado
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