Provisioning Tech

Company: Horizontal Talent
Location: Broomfield
Posted on: August 5, 2022

Job Description:

Job Description:

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• Provisioning Technician is dedicated to Internet Access / VPN and IP products.
  
• The tech is responsible for providing "one call resolution" to customer reported installations.
  
• The tech works with customers, local carriers, transport repair organizations as well as other CenturyLink work groups.
  
• Excellent customer service, a positive attitude, leadership and a strong technical aptitude are required for this position.
  
• Respond to customer requested IP address, routing, troubleshooting and coordination for various hours of activation requests.
  
• Perform trouble isolation for customers during the initial activation. Perform trouble isolation for customers during the initial activation.
  
• Engage other technical assistance teams to assist with trouble resolution and activation of circuits. Understand BGP, EBGP, OSPF, MPLS, static routing, and have a basic understanding of LAN and WAN technology.
  
• Works with software and hardware tools to remotely identify and diagnose WAN problems.
  
• Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services.
  
• Has ability to understand and isolate physical layer problems.
  
• Applies excellent customer service. Understand and apply standard trouble shooting techniques. Demonstrate proficiency with trouble ticketing application as well as other internal tools.
  
  
  Ability to work off hours.
  
  
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  • Associate degree or 1+ year of related work experience. Knowledge of TCP / IP. Knowledge of routing protocols. Knowledge of VPN principles.
    
  • Experience with basic commands in Cisco, Juniper and Adtran routers. Understanding of DNS. 1+ year of technical experience on a Adtran, Juniper or Cisco routers.
    
  • CCNA/CCNP preferred. Hours may vary depending on the needs of the business.
    
  • 2-4 years of experience. 2-4 years of experience
    
    
    Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. In compliance in compliance with state laws and regulations related to job posting requirements, the salary range for this role is $15.00 -$115.00 per hour (hourly rates in other locations could differ). This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Keywords: Horizontal Talent, Broomfield , Provisioning Tech, Other , Broomfield, Colorado