Leasing Counselor - Full Time - Denver - Riverfront Park

POSITION: Leasing Counselor  

POSITION SUMMARY:   In this role, you will actively manage relationships with prospective residents and their families utilizing a team relationship selling approach. By maintaining a thorough knowledge of Balfour’s continuum of products and services, as well as competitor information, market conditions, and through the use of our customer relations management database, you will meet and exceed monthly and annual sales and occupancy goals.  

SCHEDULE: Full time  

Benefits eligible on date of hire.  

What does a Leasing Counselor do at Balfour Senior Living?  

· Meet or exceed monthly company/community sales standards  

· Primary focus on “sales zone” activities including face-to-face, voice-to-voice, creative follow up and purposeful planning for effective execution  

· Respond to telephone inquiries, remotely and in real time where possible, and conduct walk-in and scheduled tours with prospective residents or interested parties  

· Accurately maintain the community’s database by collecting and entering information about new inquiries and referral sources and recording consistent and appropriate follow up communication with inquiries, prospective residents and referral source contacts  

· Develop and maintain relationships with potential referral sources and conduct on-going field visits  

· Qualify all current and potential referral sources, effectively matching our services to their needs, thus maximizing referral potential  

· Research and maintain current information on local competition and new services and competitors entering the marketplace  

· Accurately track move-ins, move-outs, transfers and quantity vs. quality of referral activity, determining appropriate follow up actions  

· As necessary, assist the team in completing the necessary move-in paperwork ensuring a smooth transition for the resident and acting in compliance with company policies and appropriate State Licensing regulations  

· Provide regional management with necessary paperwork and reports to actively monitor sales efforts  

· Attend and participate in core Balfour sales training events and maximize techniques to grow census/revenue  

· Provide opportunities for greater community members and prospects to visit and tour the community by promoting appropriate special events  

REQUIRED QUALIFICATIONS, KNOWLEDGE, & SKILLS:   

· Expertise in “relationship?selling” and a demonstrated ability to close  

· Experience with motivational interviewing techniques preferred  

· Must demonstrate competence in the following areas:  

· Ability to connect and build trust with clients and their circle of influences  

· Ability to understand and manage emotions arising from client situations  

· Ability to guide clients toward solutions?  

· Experience in a customer?service-oriented setting a must  

· Demonstrated ability to work in a team environment  

· Effective verbal and written?communication skills are required, including the ability to communicate openly,?honestly and responsibly with others  

· Ability to read, speak, and?understand the English language  

· Proficient in Microsoft Outlook, Word, Excel, and PowerPoint  

· Must possess a current driver's license  

PREFERRED QUALIFICATIONS, KNOWLEDGE, & SKILLS:   

· Experience in?senior living, including?assisted living and memory care environments preferred  

· Ability to work nights, weekends and?holidays required  

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:  

· Ability to sit, stand, walk, bend, and squat for prolonged periods  

· Ability to push/pull objects and lift/carry between 20-50 pounds unassisted on a frequent basis (pending location or requested job duties)  

· Willing to work beyond normal working hours, on weekends as well as holidays (required)  

· Our communities provide assisted living, assisted living memory care, and skilled nursing (pending location)  

* Balfour is a pet-friendly community; you may be exposed to animal hair and dander. 
 

Health & Wellness Protocols: Until further notice, interviews will take place virtually. Newly-hired associates will complete Balfour Senior Living's New Hire Orientation virtually, then receive important training about how to keep our residents, and themselves, as healthy as possible. This includes things like hand washing and social distancing. You will also follow wellness protocols developed under guidance of health agencies before entering any of our buildings. If you have any questions regarding the current protocols, please include them in your cover letter or discuss with the Balfour representative who contacts you. 

Balfour Senior Living’s COVID-19 Vaccination Policy:

The Centers for Disease Control and Prevention (CDC) advises that COVID-19 can cause serious, life-threatening complications, and there is no way to know how COVID-19 will affect an individual. Further, an individual who becomes infected with COVID-19 could spread the virus to friends, family, co-workers, residents and others around them. Therefore, in a effort to protect our associates and our residents, all Balfour Senior Living employees are required to obtain a COVID-19 vaccination prior to commencement of employment with our organization. Qualified exemption requests may be submitted to the human resources department for consideration. We are also able to assist eligible candidates in locating a vaccination site.

Why Balfour? 
•    Scheduling variety and flexibility:1st, 2nd, overnight and PRN/Flex pool opportunities available for many positions 
•    Immediate healthcare coverage for eligible employees working 30 or more hours per week (Full time status) 
•    Medical, dental and vision plan coverage 
•    Paid time off (PTO) and sick time for full and 1/2 time employees 
•    Tuition Reimbursement Program 
•    Employee Referral Bonus Program 
•    Employee Resident Referral Bonus Program  

ABOUT BALFOUR SENIOR LIVING 
Founded in 1997, Balfour Senior Living has received national and international recognition for the quality of its exterior architecture and its elegant interior design marked by the use of a vibrant color palette and a diverse collection of fine art. With round-the-clock nursing coverage and an extensive activity program, Balfour’s quality of care and life enrichment programming makes the company a leader in the growing world of senior housing. Since the first community opened in Louisville, Colorado in 1999, Balfour has grown to include nine communities in the Denver Metro area and one in Ann Arbor, Michigan. From its inception, Balfour Senior Living has sought to be the most admired senior living company in the United States. 
 

Balfour Senior Living is an Equal Opportunity Employer (EOE) complying with state and local laws governing nondiscrimination in employment and providing equal employment opportunities without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, genetic information, or racial status. This policy applies to all terms and conditions of employment including but not limited to recruiting, hiring, placement, promotion, discharge, termination, layoff, recall, transfers, compensation, benefits, and training.