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Training Specialist

Company: IkeGPS
Location: Broomfield
Posted on: September 14, 2021

Job Description:

 

  • Salary: $55,000 to $68,000 based on experience
  • Location: The ideal candidate is local to our U.S. Headquarters in Broomfield, Colorado.
  • Job Level: Specialist (non-management)

 

ikeGPS Training Specialist Summary: 

This position is responsible for ensuring that all analysts on the IKE Analyze team have the knowledge and skills necessary to deliver high-quality data on time and in full to customers.

The Training Specialist:

  • Acts as a resource for fellow analysts and is educated in all projects and programs being utilized by IKE Analyze customers; performing training for fellow analysts and BPO organization when there are doubts.
  • Develops curriculum and standard training courses designed to train analysts consistently and clearly.
  • Makes sure the programs are vetted and tested to ensure that they deliver good results. 
  • Is critical to ensuring that the full IKE Analyze and Mysore teams are provided the training necessary to succeed.
  • Reviews QC feedback to identify gaps and provide individualized attention to analysts who are unclear.
  • ?Creates and maintains all training materials and is consistently creating content.

 

ikeGPS Training Specialist Qualifications:

  • 1 to 3+ years of one-to-one and classroom technical training hands-on experience working with a complex process (experience in custom software/hardware or telecommunications/utilities a plus).
  • Experience creating brand new, and delivering on, training material. A plus if your training materials focus on delivering client projects in spec and on time.
  • Experience measuring training effectiveness and its effects on recipient performance.
  • Experience using video editing systems and good on-screen presence.
  • Bachelor's Degree (BA) from a four-year college or university.
  • Preferred, but not required, experience in Utility and Communication industries as it relates to the end-to-end workflow for applications such as fiber optic and small cell network deployments, joint use audits, pole replacement programs, and post-construction as-built audits.
  • Preferred, but not required, experience with pole loading analysis is a plus. Applicable programs include PoleForeman, O-calc, and SPIDA-calc.
  • A high degree of learning agility.
  • Self-starter with a proven track record of meeting and exceeding production targets.
  • Computer skills required: Microsoft Office Suite (Excel, PowerPoint, etc.); G-Suite.
  • Able to multi-task and maintain focus simultaneously.
  • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base and evolving solutions.
  • Clear and concise communication.? Professional, with extremely strong interpersonal, written, and verbal communication skills.

 

ikeGPS Training Specialist Responsibilities:

  • Training Program Creation
    • Training materials are created and updated as needed to reflect standard processes set and drafted by the Production Engineer.
    • Materials are focused on the goal of delivering in spec and on time.
    • Materials are created in a format that allows for easy learning and adoption of source material by the analysts.
    • Work with BPO Coordinator to tailor training to offshore team and adapt processes that do not translate well.
    • The ?Training Specialist will work with marketing and Production Engineers to develop training utilizing IKE University.
    • Outcome: The Training Specialist will create and manage a new training program that helps analysts get up to speed quicker and decreases average error rates for new employees.
  • Training and Support
    • Becomes a subject matter expert for the project and responds to project-related questions.
    • Forwards questions or concerns that need to be addressed in the workflow or scope to the relevant parties.
    • Works with the Production Engineer to ensure that work instructions are complete and revisions are communicated effectively to the team.
    • Train analysts on the Broomfield and Mysore teams assigned to the project.
    • Attends hand-off discussions for new projects and reviews early data to ensure work instructions are usable and comprehensive
    • Outcome: The Training Specialist provides clear and concise coaching to the team. Questions are addressed or escalated to ensure that all poles are completed in full and in spec.
  • Quality Feedback Review
    • Review feedback provided by the Quality team to identify areas where analysts could benefit from additional training.
    • Organize feedback in a clear and concise way using a platform that makes it easy for the analyst to reference back to if they have further doubts.
    • Acts as a resource for questions and works directly with the Senior analyst to identify analysts who are not performing.
    • Tracks errors and reviews to ensure that errors are not repeated after training is provided on that topic.
    • Outcome: The Training Specialist tracks analyst quality and provides ad hoc training for any areas of uncertainty. Reviews future work to ensure that training is successful and analyst adopts correct process.
  • Communication
    • Updates relevant tracking documents and provides updates to IKE Analyze Manager.
    • Communicates analyst performance concerns to management with specific examples.
    • Performs other related duties as assigned by management.
    • Outcome: Training Specialist routinely updates IKE Analyze manager and team to ensure that all projects get delivered in full, on time, and in spec. Communication is clear and consistent.

 

ikeGPS provides great benefits, including:

  • A highly effective work-from-home structure while dealing with COVID impacts
  • Comprehensive benefits package that includes medical, dental, vision, matching 401K
  • Flexible working hours
  • Plenty of paid time off
  • Adjustable sitting or standing desk workspace
  • Our office sits adjacent to a park with disc golf, basketball, and jogging path

 

About ikeGPS:

The United States and Canada are in the middle of a communications boom. The drive for more bandwidth is fueling amazing growth in the deployment of fiber and wireless networks. ikeGPS is changing the way communication companies like AT&T, Verizon, and Crown Castle deploy fiber and wireless networks. IKE Analyze from ikeGPS is achieving rapid adoption because we simply help communication companies deploy networks faster and safer while lower deployment costs through better efficiency.

Our integrated field to cloud solutions allow our customers and partners to measure and assess Utility Poles and infrastructure using a unique combination of Laser, GPS, IMU, and Photogrammetry technologies, all based on a custom-built Android platform and corresponding Cloud service. We combine that with a killer team to create a full solution that delights customers in every way.

 

ikeGPS' Core Values:

We are a collective of pole measurement analysts, scientists, field data collectors, and
customer advocates. We are on this planet to make a profound change in the lives of those
we serve - every human connected through the workflow of pole provisioning projects.
Together, we are building the power and communications infrastructure of the future.


Like many companies, we have our values. Our values are ours and we wear them in our own way. They guide us and they personify us. Our values are not something we leave at the office — they are a genuine part of who we are. And well, we think that makes our people exceptional at work and at life.

  • Simplicity & clarity.
  • Open company. No BS.
  • Be yourself. Be the change you seek.
  • Manaakitanga; with a literal meaning of ‘we rise by lifting others.
  • The most important criteria for this role are a genuine fit with these values.

 

Applicants for this position must be eligible to work in the United States. We are not looking for contract (C2C) hires at this time.

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Keywords: IkeGPS, Broomfield , Training Specialist, Other , Broomfield, Colorado

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