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Customer Success Associate

Company: OpenText Corporation
Location: Broomfield
Posted on: June 12, 2021

Job Description:


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity

OpenText is looking for self-driven, enthusiastic sales and customer retention minded Customer Success Associates based out of our Broomfield, Colorado location.

This role is responsible for the post-sale relationship, securing annual renewals, and upselling/cross selling our data security and data protection products in our small business segment. A typical day includes working with a high volume of customers, balancing time constraints with customer needs, ensuring on-time renewals, presenting and closing upsell opportunities, while also passing along cross sell opportunities to our sales teams. The ideal candidate for this role can quickly prioritize and resolve customer issues while maintaining strong customer relationships.

The Customer Success Associate will interact and support a variety of customers, located around the world, over the phone and by email. Success in this role will require your ability to serve our customers, identify upsell opportunities and establish trusted relationships with key customers quickly and effectively.

If you're a strong communicator, sales minded, highly organized, enthusiastic problem solver, and passionate about business and technology solutions, this may be a great fit for you.

You Are Great At:

  • Renew customer annual contracts on time.
  • Retain and grow customers by building trusted relationships with business owners.
  • Act as a single point of contact for both your customers and our internal resources with the goal of coordinating efforts to solve customer issues and grow the business.
  • Efficiently manage a high volume of customers with varying needs.
  • Support domestic and international customers with a high level of professionalism and integrity.
  • Demonstrate excellent communication skills as you interact with customers.
  • Work cross-organizationally as part of the regional team.
  • Learn Webroot and Carbonite product offerings, deployment use cases and business models.

What It Takes:

  • Desire to grow your career with OpenText
  • Gain on the job experience working in a customer facing advocate and renewal sales role
  • Strong and effective verbal, written, presentation, and interpersonal communication skills.
  • Strong business acumen with ability to learn product feature/functionality and the aptitude to speak intelligently about both.
  • Ability to self-direct your efforts and work proactively with your clients
  • Positive, can-do approach to solving problems as they arise.
  • Collaborative approach to working with people, including colleagues and customers.
  • Calm and determined demeanor even when under pressure.
  • Existing Knowledge of or desire to learn:
  • Information Technology, backup, and Internet Security industry.
  • Software-as-a-service offerings (SaaS)

  • Bachelor's degree or equivalent experience.

Estimated OTE Range: 60K - 75K

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It's our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.


If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.


Our employee programs prioritize employees' well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.

Social events

With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.

Corporate Citizenship

Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Keywords: OpenText Corporation, Broomfield , Customer Success Associate, Other , Broomfield, Colorado

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