OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create
software solutions and deliver services that redefine the future of
digital. Be part of a winning team that leads the way in Enterprise
OpenText is looking for self-driven, enthusiastic sales and
customer retention minded Customer Success Associates based out of
our Broomfield, Colorado location.
This role is responsible for the post-sale relationship,
securing annual renewals, and upselling/cross selling our data
security and data protection products in our small business
segment. A typical day includes working with a high volume of
customers, balancing time constraints with customer needs, ensuring
on-time renewals, presenting and closing upsell opportunities,
while also passing along cross sell opportunities to our sales
teams. The ideal candidate for this role can quickly prioritize and
resolve customer issues while maintaining strong customer
The Customer Success Associate will interact and support a
variety of customers, located around the world, over the phone and
by email. Success in this role will require your ability to serve
our customers, identify upsell opportunities and establish trusted
relationships with key customers quickly and effectively.
If you're a strong communicator, sales minded, highly organized,
enthusiastic problem solver, and passionate about business and
technology solutions, this may be a great fit for you.
You Are Great At:
- Renew customer annual contracts on time.
- Retain and grow customers by building trusted relationships
with business owners.
- Act as a single point of contact for both your customers and
our internal resources with the goal of coordinating efforts to
solve customer issues and grow the business.
- Efficiently manage a high volume of customers with varying
- Support domestic and international customers with a high level
of professionalism and integrity.
- Demonstrate excellent communication skills as you interact with
- Work cross-organizationally as part of the regional team.
- Learn Webroot and Carbonite product offerings, deployment use
cases and business models.
What It Takes:
Estimated OTE Range: 60K - 75K
At OpenText we understand and value diversity in our employees
and are proud to be an Equal Opportunity Employer. We hire the best
talent regardless of race, creed, color, national origin, ancestry,
disability, marital status, sex, age, veteran status or sexual
orientation. If you require accommodation at any time during the
recruitment process please email
email@example.com. Applicants have rights under
Federal Employment Laws including but not limited to: Family and
Medical Leave Act (FLMA), Equal Employment Opportunity and Employee
Polygraph Protection Act
OPENTEXT - THE INFORMATION COMPANY
Our growing team is mapping the future of Information
Management, and we continue to make new discoveries that expand its
boundaries. Join us and be part of a winning team, where the
opportunities for your career are limitless.
From its innovative start as a research project by University of
Waterloo professors in 1991, OpenText has grown into a global
company with offices in more than 35 countries. Our high-
performance culture has forged our growth and is an excellent fit
for people looking to push themselves to learn and do more.
It's our time to lead, and as part of our team, it will be your
time too. Our continued growth will provide you the opportunity to
explore, learn and chart an exciting career path while enjoying a
good work-life balance.
If you thrive in a dynamic work environment, there is always a
new horizon to explore. We are proud to offer excellent benefits,
challenging work and competitive financial rewards.
Our employee programs prioritize employees' well-being and that
of their families. We offer a comprehensive benefit plan, education
assistance, a wellness/fitness reimbursement and time off to
With offices around the world and flexible work arrangements,
OpenText strives to make sure all our employees feel connected.
Teamwork extends to our social lives too from local social events
to company-wide activities, we want our employees to take time to
relax and have fun.
Corporate Citizenship is more than a program for us, it is
engrained in our purpose, impact, and approach to doing business.
Through numerous volunteer initiatives, we support education and
innovation for global change.
Explore your career and your potential. Become an OpenText