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Senior Manager, Learning and Development

Company: Bright Horizons
Location: Broomfield
Posted on: June 6, 2021

Job Description:

We're hiring a Senior Manager, CNS Learning and Development!

The Senior Manager, CNS Learning and Development leads & manages the Learning and Development program in the College Nannies+ Sitter Franchise System. This includes the identification, development, maintenance, and delivery of training solutions for each line of business for CNS to help owners grow profitable sales by serving more families more often and to fulfill our mission of Building Stronger Families.


The preferred location is Broomfield, Colorado. However, we would also hire to work remotely or work from home.

What you will be doing in this role:

  • Act as consultant to the CNS senior leadership team to identify training and development needs and priorities to deliver business objectives and goals, focused on allowing franchises to serve more families

  • Lead Learning and Development team and drives strategic direction of the discipline.

  • Identify and engage care industry experts to develop materials and effective assessments that support the delivery of care to families and the measurable success of care delivery.

  • Design and develop learning programs using instructional design principles and using a variety of delivery methods such as instructor led workshops (both live and virtual) as well as virtual training content and delivery methods

  • Engage with functional leaders within CNS Corporate team to identify needs and develop training content and schedules to meet the training needs of owners, managers, and caregivers

  • Maintain and update training materials, including updates resulting from changes in processes, policies, and system enhancements.

  • Conduct assessments to measure the effectiveness of training delivered and evaluate their impact on quality and customer experience; prepare periodic reports to leadership including attendance, survey results and recommendations based on qualitative information.

  • Manage content creation and delivery for National Conferences, Owner Boosts, New/Existing Manager Training and New/Existing Owner training.

  • Act as leader for system Learning Management System - content, functionality, usability and user acceptance. Maintain ongoing relationship with LMS vendor and internal departments that interface with LMS.

  • Deliver work on-time and prioritize work appropriately.

  • Perform other related duties from time to time as assigned by leadership.

What we hope you will bring to this role:

  • Bachelor's degree

  • Experience delivering care to families and driving engagement with children.

  • Possesses a servant approach to management and service delivery

  • Strong communicator with demonstrated ability to communicate with franchise owners, managers, and caregivers equally.

  • Experience working in a franchise or multi-unit system preferred.

  • Ability to juggle multiple projects and priorities.

  • Experienced using Zoom and other webinar technology.

  • Ability to prioritize responsibilities with minimal management oversight or supervision. Strong technical documentation skills.

  • Intermediate level knowledge/expertise in Microsoft suite - Word, Excel, PowerPoint.

This role has the following employment benefits:

  • Health Care

  • Retirement

  • Sick Leave

  • Vacation

  • Paid Holidays

  • Disability Insurance

  • Life Insurance

  • Tuition Reimbursement

The compensation for this role starts at $75,000. This role is eligible for the following programs: an Annual Performance Bonus of 5%


Contact us at or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Keywords: Bright Horizons, Broomfield , Senior Manager, Learning and Development, Other , Broomfield, Colorado

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