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Director, Customer Success

Company: OpenText Corporation
Location: Broomfield
Posted on: June 6, 2021

Job Description:


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

This Customer Success Director will lead a team of 10 Customer Success Associates (CSAs) based in Broomfield, CO. You will be responsible for leading the WW success of this team whose charter is to deliver renewal results in this high transaction volume, small customer book of business. Your team will be involved in all aspects of support, account management, demonstrating the product, educating customers and more. This leader will be accountable for both SaaS and on-prem customers for our Data Security and Data Protection platforms. You will carry quota for both renewal and upsell business. Core leadership responsibilities include working directly with their CSAs to:

  • Drive adoption, expansion, retention, and renewal sales
  • Hire, mentor, and coach your team of motivated, early in career CSAs
  • Evolve this new team over time for efficiency of operations
  • Identify hi-potential accounts for future expansion and sales growth strategies
  • Represent the voice of the customer providing input into product management, marketing, and sales ops.
  • Collaborate proactively cross organizationally with team members to support renewals and new sales.
  • Promote adoption, expansion, retention, and cross sell opportunities
  • Drive and document LAER plans in all key accounts
  • Work with Marketing, IT and Ops to bring LAER email automation into the practice where it makes sense
  • Educate team members on how to provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base

What we're looking For

  • 5+ years Customer Success, renewals or account management experience in a SaaS or software company.
  • Proven track record of working in a customer facing role
  • 5+ years in a leadership role with direct reports carrying quota
  • Have experience, or be willing to learn, Forecasting, Salesforce, and Tableau

Skills and Qualifications

  • Collage degree or relevant work experience required
  • Senior level experience working with and managing stakeholders, peers, direct reports and C-level executives, and customers
  • A high degree of accuracy and attention to detail is required
  • Excellent verbal, written and interpersonal communication skills
  • Flexible approach, able to operate effectively with uncertainty and change driving the desired outcomes
  • Driven, self-motivated, enthusiastic and with a "can do" attitude

Estimated OTE Range: 180K to 210K

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It's our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.


If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.


Our employee programs prioritize employees' well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.

Social events

With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.

Corporate Citizenship

Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Keywords: OpenText Corporation, Broomfield , Director, Customer Success, Other , Broomfield, Colorado

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