At Bright Horizons, we believe in delivering world class
customer service. This extends well into our day-to-day office
operations. We are a growing company. As a culture that thrives by
embracing diversity, it's about each person bringing skills and
passion to an ever-changing environment. That's why we've been
named one of Denver Top Workplaces by the Denver Post. We are
looking for someone to use their talents - problem solving,
prioritization, organization, and time management - to help fuel
the success of our in home care agencies. Are you comfortable
juggling email responses, communication with your team, and
multiple staffing needs? Are you someone that can manage it all
with a smile? If so, come join our team as a full time In-Home Care
As an In-Home Care Specialist, you will be responsible for
communicating caregivers' schedules to them with advance notice,
responding to caregivers concerns via email, and communicating any
necessary changes/requests with the caregiver and our BUC families.
This person will need to problem solve unique situations,
professionally represent the company internally and externally
while maintaining a high degree of confidentiality. You will
perform duties required to inform a caregiver of their schedule on
a daily basis. You will be required to prioritize project work
while balancing demands of new and existing care requests. Decision
making will be required in some circumstances to anticipate demands
and handle inquiries. As an In-Home Care Specialist, you will be
responsible for all details pertaining to each case that is
staffed. This position is responsible for the smooth running of our
Bright Horizons at Home agencies. This position will work under the
general direction of their supervisors.
What you will be doing in this role:
Accept new reservation case offer notifications from BUC
Search for appropriate caregivers to staff BUC cases using
multiple systems for same day and future care requests.
Provide excellent customer service to BUC families regarding the
status of their Bright Horizons at Home staffed cases.
Respond to caregiver, Office Manager, and BUC inquiries via
Update care reservations when necessary and advise caregivers
and families of new and pertinent information regarding scheduled
Update caregivers scheduled availability as needed per the
Office Manager's requests.
Maintain open communication with caregivers and the scheduling
team regarding any ongoing issues or requests.
Manage and maintain electronic files.
- Assist leadership with any special projects as needed.
What we hope you will bring to this role:
The position requires a minimum of 1 year customer service
BUC Inbound and Case Management experience is required
Individual must be proficient with all MS Office products and
have strong familiarity with the Internet
Familiarity with staffing based on provided availability
Ability to maintain a professional demeanor at all times
including under stress
Excellent written and verbal communication skills as well as
excellent phone manner
Outstanding attention to detail and organizational skills
Ability to work at a fast pace
Must be both a strong team player and independent
Ability to take initiative and self-direct required.
- Problem solving skills for unique scenarios
This role has the following employment benefits:
- Tuition Reimbursement
The compensation for this role is $15.95 per hour.
HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?
Contact us at firstname.lastname@example.org or 855-877-6866
Bright Horizons is dedicated to creating a workforce that
promotes and supports diversity and inclusion. We provide equal
employment opportunities to all individuals without discrimination.
Bright Horizons complies with the laws and regulations set forth in
the following EEO is the Law Poster: EEO - English and EEO -
Spanish along with information on the Family and Medical Leave Act
(FMLA) and Employee Polygraph Protection Act (EPPA).
Applicants requiring a reasonable accommodation for any part of
the application and hiring process should contact the recruitment
helpdesk at 855-877-6866 or email@example.com.
Determinations on requests for reasonable accommodation will be
made on a case-by-case basis.