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Customer Care Representative

Company: Aerotek
Location: Broomfield
Posted on: May 3, 2021

Job Description:

Description:

- high volume inbound calls, on average taking 50-70 days per day - answering product questions, helping customers with returns/exchanges, and tracking packages Top 3 Skills1. Customer Service - Candidate must have previous customer service experience in which they helped answer customer questions and resolve issues. 2. Written & Verbal Communication - All communication via inbound calls from customers, minor email communication and minor chat communication.3. Microsoft Office - Will use basic Microsoft Office programs such as Outlook and Word. Must be comfortable navigating computer while on the phone with customers.The Customer Care Rep 1 provides premium service and builds relationships with our customers through effective telephone, chat, email and social media correspondence. Majority of calls will be discussing logistics of packages, returns and refunds, product questions and warranty questions.

Skills:

Customer Service, Microsoft Office, Inbound Call, Retail, Server, Hospitality, Call center, Customer care, Csr

Top Skills Details:

Customer Service Written & Verbal CommunicationMicrosoft Office

Additional Skills & Qualifications:

1+ year of premium customer service experience Computer proficiency: multitask within 7 systems Must be able to type 30 WPM

Experience Level:

Expert Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Broomfield , Customer Care Representative, Other , Broomfield, Colorado

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