Customer Care Specialist

Company: Bright Horizons
Location: Broomfield
Posted on: April 3, 2021

Job Description:

Do you enjoy "wowing" the customer with exceptional service? At Bright Horizons--, we do work that matters. Join our team as a Customer Care Specialist! Schedule: Shifts are available 6:00 am through 10:00 pm Monday to Sunday. Shifts will include one weekend day. There will be mandatory in-office training with the potential to work from home or stay in the office after training is over. What does a Customer Care Specialist do? ---Handle incoming and outgoing calls that may include taking/confirming reservations, scheduling customer appointments, or researching the status on their education needs. ---Educate customers on Bright Horizons' services programs, policies, and procedures ---Respond to customer inquiries assessing their childcare needs ---Assist customers and provide follow up communication on the phone and/or through e-mail communication by troubleshooting, researching, and finding resolutions that meet their immediate needs. Requirements: ---High school diploma or equivalent Preferred Requirements: ---1-year customer service, help desk, and/or comprehensive call center knowledge ---Excellent written and verbal communication ---Exceptional organizational and time management skills This role has the following employment benefits: Health Care Retirement Sick LeaveVacation Paid Holidays Disability Insurance Life Insurance Tuition Reimbursement The compensation for this role is $15.50 per hour. PandoLogic. Category: Customer Service, Keywords: Customer Service Representative

Keywords: Bright Horizons, Broomfield , Customer Care Specialist, Other , Broomfield, Colorado