Solution Support Assoc - College Connect - Nationwide
Company: Lumen
Location: Broomfield
Posted on: April 2, 2021
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Job Description:
About Lumen
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen's network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at news.lumen.com,
LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook:
/lumentechnologies, Instagram: @lumentechnologies and YouTube:
/lumentechnologies.The Role Be a part of our mission to further
human progress through technology. Help us boost innovation and
accelerate business as we enable companies to capitalize on
emerging technologies of the 4th Industrial Revolution!Are you a
driven and highly motivated recent or new grad with a passion for
technology and working with customers? Start an AMAZING career with
Lumen and join our July 2021 Solutions Engineer Academy, a College
Connect sales development program. Our Solutions Engineer (SE)
academy was designed to put you on a path towards a successful
career within a sales organization. Beginning with 12 weeks of
immersive training & development to build your business acumen,
sales and product knowledge, professional network, and
customer-centric mindset. Upon successful completion of the class,
trainees will transition into a Solutions Support Associate role
within a major sales market; Arizona, California, Colorado,
Florida, Missouri, Nebraska, North Carolina, Texas, Virginia/DC
area, Wisconsin. About the SE Academy Experience: • 2-year
development program• Initial 12 weeks of virtual immersive
training, coaching, and development• Training class dates: July 12
– September 30, 2021 (virtual, work from home)• Learn technical and
sales fundamentals for success from proven sales leaders•
Understand Lumen's AMAZING platform and full product and solutions
portfolio to increase overall knowledge for go-to market
strategies• Network with Sales Academy and SE class peers, sales
leaders and business executives from all over the organization•
Upon completion of training, transition to a Solutions Support role
within a major sales market; Arizona, California, Colorado,
Florida, Missouri, Nebraska, North Carolina, Texas, Virginia/DC
area, or Wisconsin.• Continued support, development, and coaching
in the fieldThe Main Responsibilities Work within the greater sales
ecosystem to develop and document customer requirements, solution
designs, service configurations, and project scopes of work in
support of the delivery of network and IT solutions to business
customers.• Support and assist field Sales Engineering teams to
identify and develop additional revenue opportunities. • Provide
general discovery, support, and education to customers and internal
Lumen personnel on questions or issues arising from service.•
Research define and document service change requests where needed
in support of service modification.• Work with customer and company
personnel to help identify and define technical. problems,
determine and design the solution and assist customer in
implementing the fix.• Uncover and define customer solution and
business development strategies, including the recommendation and
communication of technology roadmaps to business customers.•
Present Lumen capabilities, solution concepts, and technology
roadmaps to both internal and external audiences in both formal and
informal business settings.• Participate in marketing and
networking events and activities with customer technical and
business contacts.• Provide continuous feedback and recommendations
to Sales Engineering leadership on where processes, services,
tools, and capabilities can be improved or evolved to ensure
ongoing improvement in efficiency and service innovation.What We
Look For in a Candidate Bachelor's Degree required. Business,
Computer Science, Electrical Engineering, Information Systems,
Telecom, Networking, or similar degree (preferred).• Entry level
opportunity ideal for new or recent graduates with less than 2
years of experience.• Basic understanding of communications, cloud,
application, and information technologies and design.• Strong
communication skills with ability to convey business and technology
concepts to a wide range of audiences and skillsets• Comfortable
speaking or presenting in an engaging manner to groups of
professionals.• Conveys a sense of urgency, responsiveness and
drives issues to completion.• Ability to show adaptability and
resilience.• Self-motivated, ambitious, and passionate individual,
who can define impact by examples of customer service, projects, or
work experience.• Passion for customer service and desire to
understand and introduce new technology to customer base. •
**Authorization to work in the US; sponsorship is not available for
this program.**• Ability to participate in the training program
uninterrupted from July 12th - Sept 30th, 2021.What to Expect Next
Sourcing candidates for future opportunities, this is to build a
source pool of qualified candidates for our July 2021 Solutions
Engineer Academy Class. Applicants will need to complete a video
interview within 5 days of application.Requisition #: 242663When
applying for a position, you may be subject to a background screen
(criminal records check, motor vehicle report, and/or drug screen),
depending on the requirements for the position. -Job-related
concerns noted in the background screen may disqualify you from the
new position or-your current role. -Background results will be
evaluated on a case-by-case basis.EEO Statement
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, -protected statuses-). -We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or
training.NOTE: Pursuant to the San Francisco Fair Chance Ordinance,
we will consider for employment qualified applicants with arrest
and conviction records.-Disclaimer
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. -Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: Lumen, Broomfield , Solution Support Assoc - College Connect - Nationwide, Other , Broomfield, Colorado
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