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Desktop Help Desk Specialist

Company: DISYS - Digital Intelligence Systems, LLC
Location: Broomfield
Posted on: February 23, 2021

Job Description:

What You'll Do

  • Respond to customer requests for assistance with computer software/hardware.
  • Respond to user account and password resets.
  • Provide troubleshooting for software, installation of software.
  • Troubleshoot networking issues - LAN and Wireless.
  • Troubleshoot remote access - VDI, VPN, Remote Desktop.
  • Work on in a rotating shift with others for phone and ticket coverage.
  • Maintain a regular and predictable work schedule.
  • Establish and maintain effective working relationships within the department, the SBU/SSU and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
  • Perform other duties as necessary. What You'll Need
    • High School diploma or equivalent plus 4 years or more related experience or a related 2-year technical degree and 2 years or more related experience.
    • Each higher-level related degree, i.e., Bachelor's or Master's, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
    • Good customer service skills.
    • Good communication skills.
    • Intermediate to advanced knowledge of PC software and networking: classes and/or experience.
    • Strong understanding of Windows 7 and 10 desktop operating systems.
    • Advanced understanding of Microsoft Office 365 Pro Plus suite.
    • Ability to support Apple iPhones.
    • Experience with ServiceNow or other trouble ticketing tools.
    • Ability to prioritize, organize and coordinate simultaneous tasks/projects. - provided by Dice

Keywords: DISYS - Digital Intelligence Systems, LLC, Broomfield , Desktop Help Desk Specialist, Other , Broomfield, Colorado

Click here to apply!

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