Help Desk Support Specialist

Company: TAD PGS, Inc.
Location: Broomfield
Posted on: January 15, 2021

Job Description:

We have an outstanding Contract opportunity for a--Help Desk Specialist--to join a leading Company located in the--Broomfield, CO--surrounding area.
**U.S. Citizenship Required****This position requires the ability to obtain a Secret Security Clearance.**--The Helpdesk for a Department of Defense contract in Broomfield, CO has an opening for a Helpdesk Specialist. This is a shift work position and the successful candidate must be flexible in days and hours worked. This position requires the ability to obtain a DoD Secret security clearance, Security +, and ITIL V3 Foundations certifications.
Basic Hiring Criteria:--

• High school education or equivalent and 2+ years of technical experience.--
• Associates Degree and 1 year of related experience preferred.--
• This position requires the ability to obtain a DoD Secret security clearance.
• Comprehensive knowledge in the use of personal computers.--
• Proven ability in the use of all pertinent software applications.--
• Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports.--
• Must demonstrate customer service, leadership, and team skills. Experience in desktop and networking support, IT concepts, and help desk software.--
• Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software.--
• Must be able to think logically and act decisively in critical situations.--
• Ability to distinguish between different types of issues and select the correct source for the solution.--
• Provide first-line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool.--
• Works on assignments that are semi-routine. Interacts daily with supervisor, peer groups, and customers.--
• Interaction normally involves the exchange or presentation of factual information.
  
  Desired Qualifications:
  • Active Directory, Anti-virus, VPN, Avaya, Novell, web support, and development.

Keywords: TAD PGS, Inc., Broomfield , Help Desk Support Specialist, Other , Broomfield, Colorado