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Director Operations Transformation

Company: Lumen
Location: Broomfield
Posted on: November 20, 2020

Job Description:

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This position can be located anywhere in the United States

The Dir Operations Transformation will build and lead a team responsible for leveraging advanced technologies in robotics process automation, solutions, machine learning / artificial intelligence and expansion of the mobility platform. The foundational elements of the role include providing expertise in the design and delivery of strategic solutions while becoming a trusted partner to senior leaders to drive program adoption. The overriding objective of this role is to leverage new technology to elevate the customer and employee experience while driving cost out of the business.

The Main Responsibilities

Empowers employees through development, mentoring, and leadership guidance

Provides thought leadership in best practices and end to end process design with a robust understanding of technology solutions and change management to lead large scale programs

Functions as the central keeper of all priorities and initiatives both active and prospective across 5 major workstreams: technology enablement, fallout automation, capacity planning, routing optimization and stop the slop – root cause correction action

Creates a streamlined and simplified digital experience for our customers and employees that reinforces Lumen's position as the trusted connection to the networked world

Oversees teams responsible identifying, prioritizing, and driving automation solutions

Expands mobility platform to enable growth and maintenance support, including end to end governance and a release planning structure based on return on investment

Partners with IT teams to develop APIs and Micro-Services enabling efficient and rapid solutions

Ensures the selected solutions are omnichannel and integrate with multiple inputs for transformational opportunities for our customers

What We Look For in a Candidate

Qualifications

8-10 years’ related specialized experience with 3+ years’ experience at the managerial level

Practical experience with Scaled Agile and Agile Methodologies

Demonstrated ability to guide others through the transition from a traditional delivery mindset to a Lean-Agile mindset

Preferred:

Experience using Agile work management tools such as Jira or CA Agile Central

Development Experience

Design Thinking

Education

Bachelors or Equivalent

Preferred:

Master’s

Requisition #: 236260

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: Lumen, Broomfield , Director Operations Transformation, Other , Broomfield, Colorado

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