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The Senior Lead Process Analyst is responsible for understanding
the current process state, identifying efficiency improvement
opportunities, then leading cross-functional team members to drive
process improvements tied to Key Performance Indicators (KPI) of
the business utilizing Lean Sigma principles. Focus areas would
include but are not limited to; interval or lead time reduction,
reduction of human errors, process re-designs that result in the
reduction of the number of steps and/or running the steps in
parallel rather than in-line. Automation opportunities will
be identified, documented, and applied where necessary. Teach
and apply Lean Six Sigma principles to achieve self-sustaining
The Main Responsibilities
Facilitates complex, cross functional, and/or technical
organizational process/quality improvement activities.
Identifies, analyzes, develops, documents, and leads process
improvements. Identifies process improvement training needs
and facilitates training deployment. Consults with
middle/senior level management on process management and
improvement. Identifies and makes recommendations for process
improvements. Provides strong support for the overall
management of the reported business unit's quality tools and
techniques. May be assisted by a team of less experienced
process/quality analysts. Responsible for Operational
performance reporting and analysis such as force to load,
Link2Success, metric scorecards, local service efficiency and
headcount. Creates and maintains monthly operations decks for
senior leadership. Ability to use data to provide root cause
analysis or summaries and provide recommendations for improvement
to multiple layers of leadership.
What We Look For in a Candidate
10+ years professional experience with a Bachelor's degree or
equivalent education and experience or 2-3 years with a Master's
degree. Leading and implementing process improvement changes
within the local and national teams. Business case analysis
to support process improvements efforts.
Verbal, written and interpersonal communication skills. Written
skills to include demonstrated ability to create and modify process
documents, work instruction documents and other documents that are
distributed to a wide audience.
Ability to solve complex analytical challenges, independently
analyze information and make recommendations based on analysis.
Proven collaborative skills in reaching a team approach to
Ability to organize and prioritize multiple tasks and meet
Proven ability to work in a customer service-oriented
Experience using Computer Systems and Windows based applications
including word processing, spreadsheet, and workflow and database
Excellent negotiating and persuasive skills.
Must possess recent experience in coaching and leading employees
to meet the needs of our customers.
Ability to motivate others, use good teamwork skills, including
development of interdepartmental relationships and the ability to
make complex decisions.
Demonstrates high personal work standards.
Embraces change, inspires trust, communicates in all directions
and a continuous learner.
Must have extremely strong Excel skills with knowledge of macros
and pivot tables.
Extensive knowledge and skills in PowerPoint, Visio, and
excel are required.
Experience in Assignment, Programming, Engineering, Field
Technician or Program Management.
Sql a plus.
Ens - Martens, Ensemble, Improv, Eshop. Cris - NCON, LFACS,
March, Integrator, Improv, eshop. main systems
Other Job Requirements:
Must be able to prioritize multiple projects and perform under
Must negotiate timeframes for completion and meet critical
Must be willing and able to work with other coworkers to
complete job assignments.
Requisition #: 230380
We are committed to providing equal employment opportunities to
all persons regardless of race, color, ancestry, citizenship,
national origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, “protected statuses”).
We do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to
indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to
change based on changing business needs and conditions.