Support/upgrade/troubleshoot various critical production
applications in a Unix environment. This position will include
on-call duties as assigned. Consistent with a 24 X 7 Operations
environment, periodic cell phone availability will be necessary to
respond to escalated issues.
DUTIES AND RESPONSIBILITIES Monitor and troubleshoot
applications for issues. Analyze and take corrective action as
necessary to ensure application(s) are up and running and are no
longer impacting customers. Correlate various symptoms and identify
the core issue. Assist in performing Root Cause Analysis.
Create, review, and approve MOPs.
Work on projects/systems/issues of medium complexity surrounding
configuration, automation, and optimization.
Be on rotation to do deployments to up keep systems and complete
application upgrades, apply patches, etc. during maintenance
Experience in working with Splunk and able to analyze logs and
identify specific problem areas in the applications.
Comfortable communicating and working with various teams to
assess/troubleshoot/resolve issues as necessary.
Adheres to industry specific local, state, and federal
regulations, as applicable.
Understands and follows company policy.
Actively and consistently support all efforts to ensure 24x7
availability of applications.
Performs other duties as requested by supervisor.
BASIC / MINIMUM QUALIFICATIONS Bachelor's degree in Computer
Science, Engineering or related field, and / or equivalent work
Minimum six (6) years of Network Engineering experience.
Minimum six (6) years of experience supporting large scale
services on a Unix platform.
Minimum two (2) years of experience supporting critical 24/7
Unix-based production applications.
ADDITIONAL JOB QUALIFICATIONS Experience with systems and
services designed to support multi-million customer counts is
Strong experience with at least one Unix-based OS. Experience
with RedHat is a plus.
Ability to support Oracle Weblogic 11g (and above), Apache
Tomcat and monitoring tools.
Capable of running and supporting Oracle SOA Suite java
applications, preferably in a clustered environment.
Experience with tasks involved in the day-to-day operation,
monitoring, maintenance, and troubleshooting of large enterprise
Scripting and/or programming skills (e.g. shell, Perl, PHP,
Familiarity with relational databases and SQL.
Experience with data/log mining tools (Splunk).
Knowledge of Disaster Recovery planning and implementation.
PREFERRED QUALIFICATIONS Knowledge of company products and
Previous experience working with provisioning systems.