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Systems Engineer I - Email Portal Operations

Company: SPECTRUM
Location: Broomfield
Posted on: October 11, 2020

Job Description:

JOB SCOPE

The SE1 will be a shift engineer in the support center, directly responsible for maintaining the operational integrity of enterprise-wide customer facing applications, their associated operating systems & databases, and associated infrastructure by addressing break/fix issues, performing scheduled maintenance, and conducting preventive monitoring. The shift lead will provide technical training, guidance, and mentoring to the shift team and will participate in the vetting of new processes introduced into the team's workload.

DUTIES AND RESPONSIBILITIES Support Spectrum Network Operations group with the operation of applications provided over the customer network and used to operate the customer network, including e-mail, DHCP, DNS, subscriber service provisioning, ticketing systems, NMS, EMS, fault management systems, custom monitoring tools, and data center operations.

Responsible for colocation management, which will include but is not limited to:

Application system alarm response

Break/fix activity

Incident triage

Change management

Smart hands and facility access management

Performs other duties as requested by manager.

BASIC / MINIMUM QUALIFICATIONS Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience.

Minimum one (1) year of experience in deployment, implementation and/or installation of enterprise hardware

Minimum one (1) year of experience in circuit provisioning and/or network operations

ADDITIONAL JOB QUALIFICATIONS Experience working with the following technologies; Remedy, Splunk, IBM Netcool (ITVM), SQL, MySQL, Oracle, IP networking protocols, Cisco & HP hardware, Linux, RedHat, Windows OS, JavaScript, PERL, and working within Ethernet, IP and/or SONET based networks.

Experience installing, administering, configuring, and maintaining OSS and service provisioning applications: including operating systems and related software.

Apply technical expertise to a variety of situations, evaluating problems and implementing best solutions

Able to communicate across intra and inter-company boundaries stating requirements needed in support of customer requirements

Proficiency in creating diagrams in Excel and Visio

Experience monitoring and managing applications, device availability, network conditions, and system reliability/performance, as well as service and program maintenance and storage resources

Experience in 24x7 network and systems support/operations center.

PREFERRED QUALIFICATIONS Experience working within Telecommunications industry

Network Management experience

High degree of personal motivation and proven ability to work independently with little supervision in order to resolve customer or technical issues

Experience with NetCool, CA Spectrum, Remedy, & Splunk

Keywords: SPECTRUM, Broomfield , Systems Engineer I - Email Portal Operations, Other , Broomfield, Colorado

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