Lead Process Analyst - Remote

Company: Lumen
Location: Broomfield
Posted on: October 10, 2020

Job Description:

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role Integral member of the Op''s transformation team responsible for leading efforts relative to digital tool development for Field Operations, Service Assurance, Consumer Markets and other lines of business. Lead system implementation and system enhancement projects across the digital collaboration suite of applications. This includes critical and high visibility programs that are typically top initiatives and have large budget impacts.

The Main Responsibilities Facilitates complex, cross functional, and/or technical organizational process/quality improvement activities. Identifies, analyzes, develops, documents, and leads process improvements. Identifies process improvement training needs and facilitates training deployment. Consults with middle/senior level management on process management and improvement. Identifies and makes recommendations for process improvements. Provides strong support for the overall management of the reported business unit''s quality tools and techniques. May be assisted by a team of less experienced process/quality analysts. Responsible for Operational performance reporting and analysis such as force to load, Link2Success, metric scorecards, local service efficiency and headcount. Creates and maintains monthly operations decks for senior leadership. Ability to use data to provide root cause analysis or summaries and provide recommendations for improvement to multiple layers of leadership.

What We Look For in a Candidate 7+ years professional experience with a Bachelor''s degree or equivalent education and experience or 2-3 years with a Master''s degree. Leading and implementing process improvement changes within the local and national teams. Business case analysis to support process improvements efforts.

Verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.

Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.

Proven collaborative skills in reaching a team approach to accomplishing work.

Ability to organize and prioritize multiple tasks and meet deadlines.

Proven ability to work in a customer service-oriented organization.

Experience using Computer Systems and Windows based applications including word processing, spreadsheet, and workflow and database software.

Excellent negotiating and persuasive skills.

Must possess recent experience in coaching and leading employees to meet the needs of our customers.

Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.

Demonstrates high personal work standards.

Embraces change, inspires trust, communicates in all directions and a continuous learner.

Must have extremely strong Excel skills with knowledge of macros and pivot tables.

Extensive knowledge and skills in PowerPoint and excel are required.

Experience in Assignment, Programming, Engineering, Field Technician or Program Management.

Preferred:

LEAN certification, Visio, and Sql a plus.

Ens - Martens, Ensemble, Improv, Eshop. Cris - NCON, LFACS, March, Integrator, Improv, eshop. main systems

Other Job Requirements:

Must be able to prioritize multiple projects and perform under pressure.

Must negotiate timeframes for completion and meet critical deadlines.

Must be willing and able to work with other coworkers to complete job assignments.

Requisition #: 229751

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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Keywords: Lumen, Broomfield , Lead Process Analyst - Remote, Other , Broomfield, Colorado