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Implementation Technician II Broomfield, Colorado, Tulsa Oklahoma

Company: Lumen
Location: Broomfield
Posted on: October 10, 2020

Job Description:

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This position will be responsible for the end to end service delivery/provisioning process for DIA services including Solution Review, Access Design, IP Build/implementation of services at layer 1, 2, and 3, and testing of layer 1, 2, and 3. Services include, but are not limited to, private line services; Ethernet, Internet.

Responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation, and post activation with customers.

Position is located in Broomfield, CO; Littleton, CO; Tulsa, OK

The Main Responsibilities

• Provides complex conceptual and tactical solutions to customers networking requirements.

• Knowledgeable and Proficient in complex provisioning requirements

• Working knowledge of equipment elements and solutions across switched and special access, ethernet access, Internet solutions, MPLS solutions, local loop, and long-haul transport in network.

• Demonstrate ability to efficiently and accurately process and manage Design & Access Service Requests for multiple Lumen products or access provider(s)

• Optimize existing designs by demonstrating good judgment in selecting methods and techniques for obtaining solutions.

• Assigns, configures, and/or decommissions IP resources for the services required by customers, specified in the engineering. Closes tasks related with the request.

• Interpret Network/Circuit Design (LAN, WAN and ISP) and troubleshoot/resolve issues

• Implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM

• Configure Customer Provided Equipment (CPE) Routers and Switches

• Configure/Implement metro gear/equipment -Lucent/Fujitsu/Cienna/Alcatel/Cisco/ADVA/Accedian

• Proficient knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, MPLS, Internet Protocol, and Classless Inter-domain Routing (CIDR)

• Review, Design, Implement, and Test solutions containing the following: Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco, IPv4, IPv6, Dual Stack IPv4/IPv6

• Review, Design, Implement, and Test solutions using Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay, Juniper, Juno OS, DNS, Radius and UNIX

• Engage industry standard entities as needed, example: ARIN/RIPE

• Perform other duties as assigned.

• Work cross functionally to implement process changes.

• Provide technical support to internal and external customers for engineering, installation, and testing of all transport facilities and special and switched access circuits.

• Maintain and support the network infrastructure.

• Update all systems and databases with careful attention to detail.

• Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.

Behavior

• Manages a work queue of provisioning orders, meets metric performance for all tasks, and completes designs/configurations on-time and with accuracy.

• Demonstrate a consistent level of performance as measured by SLAs, M&Ps / SOPs, On-Time Performance and quality standards, and individual objectives.

• Manage the assigned queue using time management skills.

• Provide technical support for internal and external teams.

• Drive completion of all customer and network orders.

• Assist other departments or work groups, providing requested support, as necessary.

• Properly prioritize tasks, orders, and assignments.

• Complete activations for external customers.

• Partner with the applicable departments to trouble shoot activations for Customer Care Managers, Account teams and Field Ops

• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.

• Maintain a commitment to safe practices and hold others equally accountable.

• Complete designated amount of work in a specified timeframe with a high degree of quality.

• Work with multiple types of information and/or perform multiple tasks simultaneously.

What We Look For in a Candidate

Qualifications

• Associates degree or equivalent experience in Operations, Technology, or related field.

• 5-7 years of related experience in specific area or equivalent.

• Cisco Certification(s) (CCNA)

• Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies

• Exposure and ability to interpret Network/Circuit Design (LAN, WAN and ISP) and troubleshooting

• Proficient experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM

• Proficient experience with Network Hardware including Routers, Switches, Wireless Access Points

• Proficient experience working with Internet and Private Network Solutions

• Proficient experience configuring Customer Provided Equipment (CPE) Routers and Switches

• Experience working in a fast-paced environment and dealing with ambiguity

• Proficient knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, MPLS, Internet Protocol, and Classless Inter-domain Routing (CIDR)

• Proficient knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco

• Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay, Juniper, Juno OS, DNS, Radius and UNIX

Preferred Qualifications

• Bachelor's Degree or equivalent experience in Operations, Technology, or related field

• 7+ years of experience across multiple fields

• Cisco Certification(s) - CCNP

• Familiarity of Lumen Provisioning Systems and Processes

• Technology or other relative field of study/work

• Demonstrated knowledge of Virtual Private Network (VPN), DIA, and Managed Services, Ethernet services

What to Expect Next

Requisition #: 231676

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: Lumen, Broomfield , Implementation Technician II Broomfield, Colorado, Tulsa Oklahoma, Other , Broomfield, Colorado

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