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Sr Technical Process Architect

Company: CenturyLink
Location: Broomfield
Posted on: September 7, 2020

Job Description:

Job Description: About CenturyLink CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business. The Role Enable a premium Customer and Employee experience through digital transformation to drive profitable revenue growth. Lead Customer and Employee Experience transformation at a strategic domain or value stream level. Responsible for the development, implementation, administration, and measurement of unified experience transformation initiatives. Design, develop, implement and lead key process improvement efforts in support of regional & global cross-functional efforts. The Main Responsibilities -- Define the desired customer and employee experience and supporting business processes. -- Own interface to IT when applicable to enable defined experience and processes. -- Analyze, define, own and transform existing processes, including the definition of process owners, metrics and roadmap of key gaps and improvement areas -- Identify and implement process improvement and execute continuous process improvements through metrics and scorecard reporting -- Ensure quality and best practices of BPM (Business Process Management) as well as process compliance -- Facilitate ongoing process improvement events -- Lead and mentor process owners and stakeholders in process documentation and process improvement methodology -- Provide functionality and process walk-throughs for the technical writers and training organizations What We Look For in a Candidate -- At least 5+ years of professional experience as a Process Architect or similar experience in process improvement and project management -- Experience with Enterprise Process Automation technology and Integrations to transform business process -- Experience with Artificial Intelligent (AI) business process automation -- Demonstrate excellent organizational skills and ability to collaborate with global functions/stakeholders -- Highly analytical with strong commercial acumen; Minimum of 1-2 years of business process -- Strong verbal and written communication skills; Comfortable in presenting to executive audiences -- Experience with SOX compliance -- Adapt to a fast pace and evolving environment. -- Telecom experience a plus What to Expect Next Alternate Location: US-Colorado-Broomfield; US-Work From Home-Work At Home Requisition #: 229572 When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position and your current role. Background results will be evaluated on a case-by-case basis. EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Broomfield , Sr Technical Process Architect, Other , Broomfield, Colorado

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