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MGR SERVICE DELIVERY II

Company: CenturyLink
Location: Broomfield
Posted on: May 24, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the worlds best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
The Role
Job Summary

The scope of this position is to lead a team of Project Managers in all Service Delivery aspects post order entry to customer acceptance for CenturyLink's SDWAN product offering.The Main Responsibilities
Job Description


  • Manage, lead, and support activities of the Project Manager for CenturyLink's SDWAN Project Management team.
  • Hire and manage performance of assigned departmental employees
  • Ensure the assigned employees are trained on current products and processes
  • Employee development, formalized and scheduled training programs for assigned employees
  • Develop, implement, and monitor departmental goals and KPIs
  • Special projects as assigned
  • Data analysis and performance reporting creation and delivery
  • Create executive relationships with large wholesale customer operation teams
  • Work with management peers across product lines to establish best practices in SDWAN implementation.
  • Forecast implementation timelines for revenue projections.
  • Act as SDWAN subject matter expert, working with product team to ensure optimal customer experience.
  • Present information related to SDWAN implementation process in customer facing meetings pre-sales.
    What We Look For in a Candidate
    Qualifications

    Preferred Qualifications:

    • Proven ability in management of service delivery team.
    • 5 years of experience with CenturyLink products, processes and support functions with experience working with Billing, Repair Centers and Ordering & Provisioning Operations organizations
    • Data and statistical analysis
    • Proficient in MS Excel, Powerpoint, Word, Visio
    • Process gap identification and improvement

      Alternate Location: US-Colorado-Broomfield

      Requisition #: 223492

      This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

      EEO Statement

      We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

      Disclaimer

      The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Broomfield , MGR SERVICE DELIVERY II, Other , Broomfield, Colorado

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