BroomfieldRecruiter Since 2001
the smart solution for Broomfield jobs

CUSTOMER CARE MGR I

Company: CenturyLink
Location: Broomfield
Posted on: May 23, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the worlds best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
The Role
Acts as the single point of contact and provides highly skilled customer care support for multiple customer accounts which typically have a small to medium revenue scope or have less complex to moderate product needs. Proactively manages the customer's service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Coordinates the research and resolution in regards to exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. Such interaction is initiated by customers through phone, email and/or portal communications. Takes ownership of the request to ensure complete and accurate resolution.The Main Responsibilities



  • Owns and manages all customer communications or escalations pertaining to new install orders. Provides order status and drives timely resolution on behalf of the customer.
  • Actively manages all service activation elements of customer orders from order entry through service "turn up."
  • Communicates order status to customers via conference call, emails and phone calls.
  • Addresses customer requests, complaints and issues regarding their service order and delivery in a timely manner.
  • Assists with escalations pertaining to a new customer install or disconnect, providing customer order status and/or related issues and drives timely resolution on behalf of the customer.
  • Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer's services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.


    What We Look For in a Candidate
    Minimum:

    • Associates Degree or equivalent education and experience.
    • 5+Years related experience or equivalent
    • Office - Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.
    • Must demonstrate project management experience in planning and organizing data from various sources into concise, relevant information
    • Must have keen attention to detail. Must be self-directed, understand the requirements and take the initiative to complete tasks or assignments with little or no direction
    • Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
    • Ability to focus and deliver pro-actively in a dynamic, multi-tasking, fast-paced environment
    • Demonstrated ability to direct the work of other functional organizations
    • Demonstrated ability to influence and collaborate across organizational boundaries
    • Excellent interpersonal, verbal and written communication skills
    • Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
    • Team player with a great passion to succeed
    • Must work effectively under pressure; organizing multiple tasks and projects in an ever changing environment

      Preferred:

      • Bachelor's degree in Telecommunications
      • Attention to detail with good organizational capabilities.
      • Ability to prioritize with good time management skills



        Alternate Location: US-Colorado-Broomfield; US-Colorado-Denver; US-Colorado-Englewood; US-Georgia-Norcross; US-Ohio-Dublin; US-Oklahoma-Tulsa

        Requisition #: 224482

        This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

        EEO Statement

        We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

        Disclaimer

        The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Broomfield , CUSTOMER CARE MGR I, Other , Broomfield, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Lot Associate
Description: Job Description Lot Associates assist customers with the loading of their vehicles and also monitor
Company: The Home Depot
Location: Parker
Posted on: 05/28/2020

Amazon Warehouse Attendant (Part-Time)
Description: Schedule: Part-Time Seasonal Salary 15.00/hr or more Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need (more...)
Company: Amazon
Location: Parker
Posted on: 05/28/2020

Lead Digital Processor Systems Engineer - RF Payload
Description: Description:Come join the Lockheed Martin Space RF Radar Payload Center of Excellence and shape the future You can work on challenging programs in support of Space Vehicles, Hypersonics, Missile Defense (more...)
Company: Lockheed Martin
Location: Littleton
Posted on: 05/28/2020


Customer Care Advocate
Description: Job Description:WE ARE HIRING NOWThis role is actively accepting applications and now, more than ever, we are looking for candidates like you who want to help clients and are ready to get started.Do you (more...)
Company: Fidelity Investments
Location: Littleton
Posted on: 05/28/2020

Assistant Salon Manager - Columbine Knoll
Description: Assistant Salon Manager Got shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let s talk Maybe you re a stylist who wants
Company: Great Clips
Location: Parker
Posted on: 05/28/2020

Insurance Sales - Remote
Description: If you've sold Life, Health under 65 , or Auto Insurance before, you'll want to consider this unique sales opportunity.Believe it or not, Assurance's top 2019 Medicare agents during the Annual Election (more...)
Company: ASSURANCE Independent Agents
Location: Littleton
Posted on: 05/28/2020

Warehouse Team Member - Earn $15/hr or more
Description: Schedule: Part-Time Seasonal Salary 15.00/hr or more Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need (more...)
Company: Amazon
Location: Parker
Posted on: 05/28/2020

Warehouse Laborer (Part-Time Seasonal)
Description: Schedule: Part-Time Seasonal Salary 15.00/hr or more Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need (more...)
Company: Amazon
Location: Parker
Posted on: 05/28/2020

Amazon Warehouse Operator (Part-Time Seasonal)
Description: Schedule: Part-Time Seasonal Salary 15.00/hr or more Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need (more...)
Company: Amazon
Location: Littleton
Posted on: 05/28/2020

Insurance Sales - Remote
Description: If you've sold Life, Health under 65 , or Auto Insurance before, you'll want to consider this unique sales opportunity.Believe it or not, Assurance's top 2019 Medicare agents during the Annual Election (more...)
Company: ASSURANCE Independent Agents
Location: Parker
Posted on: 05/28/2020

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Broomfield RSS job feeds