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Lead of Technology and Process Innovation

Company: Floyd's 99 Barbershop
Location: Denver
Posted on: November 17, 2019

Job Description:

LEAD OF TECHNOLOGY & PROCESS INNOVATION
DESCRIPTIONFloyd's is looking for a technology leader to focus on growing the business through technology and process. This role will provide oversight to those IT resources focused on growth ensure the proper best practices, processes, and policies are in place and adhered to. Their focus will be on creating a portfolio management process in which IT requests and intakes will be prioritized, sequenced and executed against business and organizational strategy. They will serve as a Program and Product Manager to help drive new system implementations forward and will steward the enterprise architecture for the company. This role must be strategic in that they can connect to the vision, work with cross functional stakeholders to elicit their needs and then break down the needs of the organization in a technical architecture. They will be responsible for the health and growth of all NEW enterprise systems including software, hardware and infrastructure.RESPONSIBILITIES
Leadership

  • Provide mentorship, coaching, and direction to direct reports..
  • Serve as a point of escalation for service, development and support issues for new system implementations.
  • Manages the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring all processes/policies are understood and adhered to.
  • Serve as a liaison to cross-departmental stakeholders to understand their business needs, how IT can support them, and partner for issue resolution and driving innovation.
  • Manage up and ensure proper topics are being escalated in a timely and consistent manner.
    Vendor Management
    • Be responsible for managing all NEW IT vendor relationships, this includes:
    • Software and enterprise system applications for new system implementations
    • Create and manage roadmaps with technology partners that integrate with the Floyd's innovation roadmap,
    • Proactively bring forward, manage and prioritize the backlog of new system needs and large enhancements in conjunction with the needs of Floyd's.
    • Manage and negotiate contracts with IT partners.
    • Develop and enforce service level agreements.
    • Serve as a point of contact and escalation for all IT vendors/ partners.
    • Conduct frequent and consistent calls with IT partners to discuss roadmaps, issues, and progress.
      Enterprise Architecture
      • Responsible for the implementation of the innovation roadmap, enterprise level systems, and how they come together to deliver on an elevated client experience.
      • Drive and fulfill the innovation roadmap, enabling cross functional synergies across departments, systems, and vendors.
      • Need to technically understand and design how system integrate from the front-end to the middle tier to the backend to deliver the right data and functionality, to the right people, at the right time.
      • Identify and recommend new technology solutions that can be implemented to solve business problems or capitalize on opportunities.
        Program/ Project Management
        • Oversee and manage the implementation of new systems in alignment with organizational goals.
        • Leads the program planning effort, including the overall implementation strategy, scope of deliverables and delivery dates, definition of major program/project milestones, and cost/benefit.
        • Ensures alignment with strategy, operational objectives, policy and standards - identify and leverage synergies to other initiatives.
        • Stays abreast of delivery practices, methodologies, industry tools and best practices. Drives continual improvement to delivery capabilities.
        • Drives RFP and contract creation. Ensures contracts have sound terms pricing, managed financial exposure, measurable deliverables.
        • Achieves on-time, on-budget project goals, as well as business and financial goals.
        • Oversees delivery practices. Creates project plans, estimates, risk plans and forecasts. Ensures the successful completion of project deliverables & milestones in a critical/complex environment.
        • Fosters strong relationships with project constituents and cross functional stakeholders throughout the software development lifecycle. Manages stakeholder expectations, and drives resolution of stakeholder concerns. Ensures stakeholder satisfaction with project execution and outcomes.
        • Define and maintain metrics to demonstrate success.
          Portfolio Management
          • Develop a framework for IT requests and intakes.
          • Meet with customer groups to gain understanding of upcoming projects and business needs.
          • Efficiently review demand, coordinate, prioritize and schedule activities and requests
          • Help prioritize intakes and manage expectations with cross-functional stakeholders.
          • Prioritize requests and demands based on resource capacity and velocity.
          • Communicate status of requests in a timely and proactive manner. Resource Management
            • Understand the demands on the IT resources and help them prioritize their work.
            • Sequence work based on priority and estimate completion dates based on capacity and velocity.
              Business Process Optimization
              • Lead efforts to improve IT processes.
              • Continually evaluating and improving processes and procedures to maximize efficiencies.
                Software Development Lifecycle
                • This position requires a solid understanding of Agile delivery methodologies and design-thinking framework including:
                • Daily stand-ups
                • Backlog grooming
                • Sprint planning
                • Sprint demos
                • Sprint Retrospectives
                • Low-fidelity prototyping and testing
                • Rapid iterations and testing
                  Quality Management
                  • Create testing and automation strategies and approaches in alignment with overall organizational goals
                  • Define, develop and implement a quality assurance and management framework for all enterprise systems.
                  • Lead testing efforts for all enterprise new system implementations.
                  • Ensure testing processes, standards and procedures are adhered to for all enterprise systems.
                  • Manage backlog of defects and status across enterprise systems.
                    Release Management
                    • Implementing and managing release processes for coding activities and promotion through development, test, and production environments.
                    • Schedule, coordinate and manage releases across all enterprise systems including new system implementations, application updates, operation system patches, security improvements, hardware upgrades, etc.
                    • Establish and enforce sound application release practices, including formal release calendar.
                    • Ensure release processes are adhered to through development, test, and production environments.
                    • Develop and enforce formal defect reporting and triage process.
                    • Oversees and coordinates integration testing for various applications.
                    • Lead and co-ordinate the Go-Live activities including the execution of the deployment plans and checklists.
                    • As releases are pushed out, ensure alignment and communication with cross-functional stakeholders to ensure the proper understanding, training and support with each release.
                    • Monitors the progress of the release and communicates on a regular basis to the stakeholders, executive leadership and overall release participants from within and outside the company. QUALIFICATIONS
                      • A minimum of 8 years of experience focused on technology
                      • Bachelor's degree from an accredited college or university in Business Management, IT or a related discipline degree
                      • Ability to interact with cross-functional stakeholders at leadership levels on business and high level technical matters- proven ability to work collaboratively.
                      • Experience in managing, leading, and coaching individuals and teams.
                      • Pragmatic leader with balanced focus between technology, people, and business
                      • Prior knowledge and experience in human-centered design, agile software development practices, implementation of custom development software and integration with SAAS systems.
                      • Demonstrated ability with managing multiple IT projects at rapidly growing companies
                      • Ability to demonstrate strong linear-troubleshooting skills in enterprise level environments.
                      • Ability and desire to train and mentor other team members.
                      • Understand and clearly communicate the business impact of IT goals.
                      • Experience managing project efforts using standard project management methodologies and tools.
                      • Experience in formal IT Governance.
                      • Experience in controlling information technology budget.
                      • Requires excellent communication skills with an effective and approachable style that engages others and builds credibility with all audience levels no matter what their experience, background and expectations.
                      • Self-motivator, independent, cooperative, flexible, creative

Keywords: Floyd's 99 Barbershop, Broomfield , Lead of Technology and Process Innovation, IT / Software / Systems , Denver, Colorado

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