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IT Support Analyst II (Temp-to-Hire) - Broomfield, CO

Company: Kelly IT
Location: Broomfield
Posted on: November 11, 2019

Job Description:

Kelly IT Resources is looking for IT Support Analyst II for a mid-size international industrial manufacturing company headquartered in Colorado. IT Support Analyst II Broomfield, CO Location: Broomfield, CO Industry: HVAC/Plumbing Systems Temp to Hire Responsible for providing Tier 2 IT support for by answering questions or resolving problems in person, via telephone or from a remote location. Determines user specifications for hardware and software. Assists Network and System Administrators with implementation of special projects. User Support Analysis:

  • Provide support for all user IT related issues; work with available resources to provide effective solutions, break/fix and problem resolution.
  • Train users in the proper use of hardware and software as necessary.
  • Documents technical and non-technical solutions and processes
  • Creates, updates, and deletes Active Directory objects and permissions.
  • Maintains IT equipment database.
  • Assist Network and Systems Administrators with projects and implementations.
  • Perform Active Directory & SAP password resets as needed.
  • Responsible for daily operational tasks related to system and data backups at all facilities. Knowledge, Skills and Abilities:
    • Ability to work under the pressure of and meet deadlines
    • Effectively operate within a dynamic multi-tasking environment
    • Knowledge of computer solutions including Microsoft Windows Server, Microsoft Windows, Microsoft Office, Helpdesk ticketing systems and understanding networking systems
    • Ability to utilize Lean Six Sigma as a continuous improvement methodology to eliminate waste, improve accuracy and build quality into processes and solutions.
    • Demonstrated knowledge using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications
    • Ability to know your audience and communicate with all levels of the organization
    • Ability to configure Outlook/Exchange and solve Outlook configuration issues such as permissions, views, calendar sharing, email rules, data migration, etc.
    • Ability to lift and carry computers and computer monitors (up to 25 lbs.) Education, Certification/License & Work Experience:
      • Associates Degree in Computer Science or related discipline preferred
      • 3-5 years of related experience Desktop Support role
      • Comp TIA A+ Certification, required
      • Comp TIA Network+ Certification, preferred
      • Microsoft MCITP: Windows 7 or Windows 10, required
      • Microsoft Office Specialist (MOS) Certification, preferred Interested in this role? Please feel free to reach out directly Tina Zahradnik, PHR Senior IT Recruiter, Kelly IT Resources tina.zahradnik@kellyit.com or 720-863-7863 - provided by Dice

Keywords: Kelly IT, Broomfield , IT Support Analyst II (Temp-to-Hire) - Broomfield, CO, IT / Software / Systems , Broomfield, Colorado

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