BroomfieldRecruiter Since 2001
the smart solution for Broomfield jobs

Helpdesk Analyst II

Company: Kelly IT
Location: Broomfield
Posted on: November 9, 2019

Job Description:

Helpdesk Analyst II Broomfield, COTemp to HireSummary:

  • Responsible for providing Tier 2 support for Information Technology related items by answering questions or resolving problems in person, via telephone or from a remote location.
  • Assists Tier 1 teammates via escalated issues, tickets, guides and teaching them proper procedures. Provides training & technical assistance to end users as needed.
  • Monitors and upgrades existing systems.
  • Determines user specifications for hardware and software. Assists Network and System Administrators with implementation of special projects.User Support Analysis:
    • Mentors, trains and assists Tier 1 Helpdesk Technicians as needed via escalated issues and tickets.
    • Diagnoses calls to determine level of technical assistance required; if unable to resolve problems, transfers call in accordance with escalation procedures.
    • Provide support for all user IT related issues; work with available resources to provide effective solutions, break/fix and problem resolution.
    • Train users in the proper use of hardware and software as necessary.
    • Documents technical and non-technical solutions and processes
    • Creates, updates, and deletes Active Directory objects and permissions.
    • Maintains IT equipment database.
    • Perform Active Directory & SAP password resets as needed.
    • Responsible for daily operational tasks related to system and data backups at all facilities.REQUIRED QUALIFICATIONSKnowledge, Skills and Abilities:
      • Ability to work under the pressure of and meet deadlines
      • Effectively operate within a dynamic multi-tasking environment
      • Knowledge of computer solutions including Microsoft Windows Server, Microsoft Windows, Microsoft Office, Helpdesk ticketing systems and understanding networking systems
      • Ability to utilize Lean Six Sigma as a continuous improvement methodology to eliminate waste, improve accuracy and build quality into processes and solutions.
      • Demonstrated knowledge using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications
      • Ability to know your audience and communicate with all levels of the organization
      • Ability to configure Outlook/Exchange and solve Outlook configuration issues such as permissions, views, calendar sharing, email rules, data migration, etc.
      • Ability to lift and carry computers and computer monitors (up to 25 lbs.)Education, Certification/License & Work Experience:
        • Associates Degree in Computer Science or related discipline preferred
        • 3-5 years of related experience Desktop Support role
        • Comp TIA A+ Certification, required
        • Comp TIA Network+ Certification, preferred
        • Microsoft MCITP: Windows 7 or Windows 10, required
        • Microsoft Office Specialist (MOS) Certification, preferredIf you are interested in this role, then please feel free to reach out directly to: or 720-863-7864-- - provided by Dice

Keywords: Kelly IT, Broomfield , Helpdesk Analyst II, IT / Software / Systems , Broomfield, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Power BI developer
Description: Location: Denver, CO Description: Our client is currently seeking a Power BI developer This job will have the following responsibilities: ul li Role Purpose: Be part of a high-performing team, BI (more...)
Company: The Judge Group, Inc.
Location: Denver
Posted on: 11/19/2019

Systems Administrator
Description: PRIMARY PURPOSE: This position is responsible for monitoring the operation of, maintenance and support of the enterprise technical systems including, but not limited to network equipment, servers, document (more...)
Company: Southwest Generation Operating Company
Location: Denver
Posted on: 11/19/2019

Sr. Database Administrator (MS SQL Server, Azure)
Description: PointsBet is a sportsbook with a difference. - -We have offices in Denver, New Jersey, Iowa and abroad. Originally founded in Australia, PointsBet is a cutting-edge bookmaker that prides itself on having (more...)
Company: PointsBet
Location: Denver
Posted on: 11/19/2019


Computer System Validation Engineer
Description: Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications (more...)
Company: Agilent
Location: Boulder
Posted on: 11/19/2019

Senior Developer
Description: We have a unique opportunity for someone to contribute their talents and strengths as a Senior Developer br A COMPANY TO BE PROUD OF br At Computershare we invite you to share our vision and commitment (more...)
Company: Computershare
Location: Denver
Posted on: 11/19/2019

Systems Administrator with Security Clearance
Description: Description:The coolest jobs on this planet... or any other... are with Lockheed Martin Space. br At the dawn of a new space age, Lockheed Martin is a pioneer, partner, innovator and builder. Our amazing (more...)
Company: Lockheed Martin
Location: Boulder
Posted on: 11/19/2019

Early Career Software Engineer
Description: Description:Do you have a commitment to success, proven interpersonal skills, a positive outlook Are you a creative thinker and problem solver Are you looking for a meaningful career br br If so, (more...)
Company: Lockheed Martin
Location: Englewood
Posted on: 11/19/2019

Systems Administrator/Senior IT Technician
Description: SYSTEMS ADMINISTRATOR/SENIOR IT TECHNICIAN10/16/19 br Viriton is a rapidly growing technology consulting company in Denver. As a small company, customer service is our number one priority, and communication (more...)
Company: Viriton
Location: Denver
Posted on: 11/19/2019

Front End Software Engineer
Description: PointsBet is a sportsbook with a difference. - -Launched in the United States in January 2019, PointsBet is currently the fastest growing online sportsbook in New Jersey and is rapidly expanding its U.S. (more...)
Company: PointsBet
Location: Denver
Posted on: 11/19/2019

Database Security Architect
Description: Job Req : 19-12146Job Description: Database Security ArchitectLocation: Englewood, COPosition Type: Perm/Direct HireThe Ascent Services Group is looking for a Database Security Architect to join one (more...)
Company: Ascent
Location: Englewood
Posted on: 11/19/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Broomfield RSS job feeds