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Technical Sales Support Specialist

Company: Engineered Data Products LLC (EnaSys)
Location: Broomfield
Posted on: August 15, 2019

Job Description:

Technical Sales and Support - RFID and Software Solutions Specialist Engineered Data Products in Broomfield, Colorado seeks an experienced individual for its Technical Sales and Support Specialist position with an emphasis in RFID technologies and asset tracking software. In this position, you will be working closely with inside sales, providing the technical knowledge respective of an international innovators and providers of RFID barcode and on-demand labeling and filling systems technology. --EDP provides file and media storage labels required throughout the world in various markets, including but not limited to; health care, financial, utility, manufacturing, insurance, public safety and banking. --Also provided are records and information management systems to these industries. -- This individual will need to be fully capable of demonstrating the functionality and use of software and hardware, ranging from print drivers to tracking. Although they are not expected to know how to code, they will be able to operate the software, find operational bugs, recommend solutions and work with the software team to come up with fixes. They will use their technical know-how to provide exceptional customer support to those calling in for maintenance. There will be demonstrations and installations, both onsite and remote, where they will be the face of the company to the customer. They will be available, responsive, candid (especially when they don't know the answer), patient and gracious in working customers through issues. -- Being technologically proficient, this individual will also concentrate on how to advance EDP's customer service to be the most cost effective and responsive to its customers. Through extensive FAQ's to demo's on video, they will ensure that EDP can provide competitive support in the least amount of time. -- Quoting is an important part of this position. In order to be effective, this individual will need to understand not only the company's pricing, costing and economics of labels, the click revenue method, ongoing face stock, software and hardware. Software is sold both as a onetime license and also utilizes the SAAS model. This position requires previous proven experience in sales and support experience. A part of the job function would be to work with our face stock and converter vendors to implement finished RFID integrated barcode label product. This position would be focused on sales of a barcode RFID tracking solution. This solution consists of tracking software, a stationary reader, portable scanner, and either standard barcode or RFID barcode labels. This person would be responsible for the technical sales aspects of these products, from preparation of Statement of Work (SOW) to final on-site installation and follow-up. -- Technical competence is critical. Although one doesn't need to know the origins of RFID, sine waves, and chip capacity, one needs to know what are both tracking and labeling capabilities are and their limitations. They need to understand the difference between active and passive and barcode, wireless communication, read ranges, scanner options, paper specs, use-environments, SAAS and cloud models vs. local residency and one-time licenses, business printer differences, software drivers functionality and software integration, compatibility, and portability. -- Skills and Experience Required: Position requires outstanding customer service and technical skills. Must have excellent communication and interpersonal skills. Must have a high level of computer literary in MS Office (of equivalent), Must have a strong work ethic, possess proven multi-tasking abilities, works well under pressure, be self-motivated, highly responsible individual with professional attitude and aspirations. Prefer related college degree or equivalent experience (min. 3 years) in customer service, sales, marketing, in asset tracking and filing systems industry, or related field. --Must be willing to travel as much as 50% some months. --We offer competitive salaries & benefits.

Keywords: Engineered Data Products LLC (EnaSys), Broomfield , Technical Sales Support Specialist, IT / Software / Systems , Broomfield, Colorado

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